Didnt get my marketplace order

[irgendi]

======= NOTICE FOR HELP =======

What happened?
=> i wanted to buy 5 small upgrade kits, i tryed a lot of times, site did take long to load, i was charged twice but i didnt recieve anything

Player(s) with issue? (steam name)
=> irgendi

Server? (+ EU or + NA or RE EU or RE NA)
=> RE EU

When did it happen? (Use server time: type ingame cb:time)
=> NOW

On which Playfield?
=> X

Structure Name(s)?
=> X

Structure ID(s) (Open ingame console and type di)?
=> X

How can we help you now?
=> somehow?

[irgendi]

now i tried again and it worked, so maybe i could get a refund for my other two attempts

[Dr.Dark]

Hi, I’m not following where you tried to buy it? That’s a pretty important detail. Fx. in the HWS Marketplace, from an HWS Trader, ex.

Let me see if I can figure it out by myself…

[Dr.Dark]

Okay… HWS Marketplace.
As you can see in your HWS Connect dashboard, player log, you were only charged for the final time that worked. The other two did not get processed

[irgendi]

Okay, thank you very much, i really thought i got charged, cause i had to pay into eb again after my first two trys (i paid in 1.000.000)

but well, whatever, its “just” 1 million and i dont care that much xD

can be closed now