**What happened?**During entering atmosphere of planet Ningues a black screen appeared for one moment. Immediately after this I found SV (ID: 7441127) inside zirax building. Was killed in a few shots after living SV.
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**Player(s) with issue? (steam name)**yga
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**Server? (EU or NA or RE)**Re
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When did it happen? (Use server time: type ingame cb:time)
=> 24-10-2021 11:35
Structure ID(s) (Open ingame console and type di)?
=> SV (ID: 7441127)
How can we help you now?
=> Would be nice to move my alt body and sv out from the zirax building and territory. Close to the base ID :9652083 would be perfect. Thanks
Hi,
do you have a video of the black screen?
Otherwise it’s not really a situation where we help, since this is happening too often and is “part of the game”.
Make sure to use the medic bay / Home Spawn to spawn in a safe area.
If we would blindly teleport people and ships around, survival would become meaningless where Admins get abused for “save and load spots”.
Thanks for the fast answer. However, I don’t understand you request about black screen recording. Black screen appeared in place of usual changing of screen during entering atmosphere of planet. Duration of this effect was only few seconds. I would not be able to start recording even would I expect what happened after. The screen-shot of SV inside the building I had sent to you. I am not sure that your statement that this is “part of the game” and often event when sv is teleported inside the building in place of entering atmosphere is right. Unfortunately it is not possible to get SV by commands that is why I was trying to get help. But as far as I understand from you e-mail this is not the case. Thanks.
What I meant was: I need to see the whole procedure in a video, so I can forward it to Eleon.
It doesn’t help if we handle symptoms around. I always want to get the root cause.
Videos show what you did, which was maybe a reason.
Otherwise I’ve not heard of such incident before.
Glitching inside POIs rather sound like flying too fast to a POI, so DSL isn’t fast enough to catch up.
Unfortunately, I don’t have any recording. This happened when I was entering atmosphere of the planet. Did not do anything different from hundredth times before.
Another question. Is there any chance to get sv back? I have only one day left before base will be destroyed and don’t see fun in starting all over again.
What I have to say. Few years ago, when I came to your server, was much easier and friendly.
Answers:
“You asked this question already here”
you are absolutely right. But unfortunately as answer I got only statement that what was happened is “part of the game”.
“Restoring your SV would mean I restore it somewhere else. Or should I restore it inside the POI again?”
Probably this is not usual, but I don’t need sv inside Zirax building. I would appreciate to get sv close to the base, as I wrote before.
“Why you can’t just respawn at your base like everyone else in such situation? Hint: open the console and type “destroyme”.”
Hm. I would defiantly do this would be something happened because of my action. This what happened could be only the program error in defining the coordinates during the changing of game field. I very well understand that this glitch almost impossible to find and explain, but make me responsible for this… Another moment, my base will be deleted in a day or two. Without sv and mobility I will be not able to in time build a new sv or get out from the system. This will be forced restart.
Today I tried to set mark at the sv icon at the map. To big my surprise I was the mark appeared at the sv icon. Yesterday all attempts finished by appearing mark at the Zirax building where my sv was buried or close to it. At the map in you can find two marks from yesterday and today mark at the icon of sv. Following your recommendations I was resurrected at the base but still was not able to reach sv to see is it was moved there? Could you be so kind and move it to my base please?
Btw, this migration of coordinates one more conformation of the glitch in setting coordinates during changing of field. Similar problem was few month ago when CV after entering planet space an ‘parking’ somewhere was moved to the point of entering of the space.
Well, that is your opinion.
From my perspective I see you created almost 46 support tickets. Probably the one with the most created support tickets on HWS as a free to play player. And we always tried to help you as good as we can.
So for me your statement is quite ignorant and rude.
I do not make your responsible for that.
I’m just telling you that we do not support such cases without a video proof, cause this is happening for too many players on daily basis.
It would be unfair to them, that they lose their ship due a survival aspect or glitch and you, because of Admin power, get everything back easy peasy.
So as final word: you have to take care of your SV yourself because I never saw what you wrote:
As big and final exception I teleported you away from that perma death spot.
But it’s also quite ignorant to not use destroyme even though you should, as many other players did.
