Everything gone I can't see the deleted informations in the structure commander

[Missy_Trinity]

======= NOTICE FOR HELP =======

What happened:
=> Since the update, I lost everythings. Usually, we see in the structure commander, the structures and the fact they were deleted, but I see NOTHING!! I bought a 18M SV from the garage and I had another structure (CV) but now I can’t see in my HWS connect what happened. I know the full wipe is in Jan, but I don’t understand why I can’t see the deleted notice in the structure commander.

Player(s) with issue:
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Server:
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Time (cb:time):
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Playfield:
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Structure Name(s):
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Structure ID(s):
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How can we help you now:
=> I came ingame less than 15 days, so I just want to know why I lost my two structures. Thank you

[Jascha]

Hey,

the website might not have up to date information if you where offline for longer. Just login, move around and after a few minutes check online again.
Also make sure the structures are also gone ingame (registry, etc).

If they are really gone, please fill out the template so that we can actually have a look.