Free Colonist Rep not increasing

[estal]

======= NOTICE FOR HELP =======

What happened?
=> Turned in Insignias

Player(s) with issue? (steam name)
=> Estal (Faction ExC: Existential Crisis)

Server? (+ EU or + NA or RE EU or RE NA)
=> RE NA

When did it happen? (Use server time: type ingame cb:time)
=> Today and more

On which Playfield?
=> I don’t know and if I exit this I can’t see

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=> I’m just trying to get our free colonist rep back to neutral at least

[RexXxuS]

Welcome to HWS @estal
sorry, that is a rare case we cannot help with
Not sure what happened with the Dialogue system there and why it did not work but we have no logs about it.