We take one case as example and work with this for now.
@Jascha has to give more clues I think.
If our system has a bug, we of course do some Good Will compensations.
Everything before the 8th May for example was due a bug that Venture Prime was not set to “Prevent Global Limits”, even though I checked it couple of times. It is now however.
The only thing I don’t like here is that a “complaint” ticket was done waaaay too late. “Frustration” could have been spared not only for your players but also for us by making a ticket immediately!
Once @Jascha checks it technically we know more.