======= NOTICE FOR HELP =======
=> I installed a large ship from the factory, but after installation the ship was not visible, although the label was, the label was re-stored on the server, as a result, the ship disappeared
Player(s) with issue? (steam name)
Server? (EU or NA or RE)
=> Server HWS RE
When did it happen? (Use server time: type ingame cb:time)
=> Thursday 06 May 2021 Estimated Time 20:10
On which Playfield?
=> Vapehara Orumaddra
Structure ID(s) (Open ingame console and type di)?
=> I can’t say which ID. because it was invisible, disappeared after restart
How can we help you now?
=> If it does not bother you, return the large ship.
Thanks in advance
And I beg your pardon, used the translator
sadly if the structure was newly spawned there is no way for us to restore it.
I can’t find anything under sthat name.
I spent a bunch of resources, created in the factory and installed, but it did not appear, what should I do now? I spent all the resources, it takes a long time to collect
Unfortunately since it didn’t exist on the server long enough (or not at all) there are no backups to restore from.
No backups, and no proof, means no way possible to restore.
This is one of the very reasons why is recommended to always record in MP.
If you had a recording of the incident it could possibly be used as proof to get you the resources back.
No proof though, no chance.
The server doesn’t get logs or records of what you do in the factory, ever.
Without absolute video proof of the entire incident nothing can be done.
I don’t even know what MP is
But can you check that resources have been spent from the factory?
and for what reason then the ship was not visible? although the ship’s mark was on the map
Like I said, there are NO records of the factory.
Eleon never gave server admins a way to see factory resources or blueprints.
More players need to complain to Eleon about this so it can get changed in the future maybe.
I understand, I apologize for disturbing you
No worries. Its just sad that it happens nd that we have not much power over it
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