HWS 12 Reloaded | Lessons learned

Why is noone loging in? We already startet :stuck_out_tongue_closed_eyes:



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damn… lets call it time difference


You are awesome guys


Full House - actually not seen in years now!


I just logged in. Performance is great now. But, what happened to the level 25 PDA mission? I can’t seem to find it…

It was a temporary gift.
If demand is high from those who missed it I could reactivate it for Sunday.


It’s nice to see the server so popular. But at the same time it raises two issues… It took some time for a slot to open up for me to get in. And once I was in the lag was enough that it caused me to DC multiple times. When I DC’d the third time my slot was taken and I couldn’t get back in. I think I’ll have to wait till the player base shrinks a bit before I can enjoy HWS.

Is this EU or NA?

Best regards,

Dear HWS Community @everyone
unfortunately we see those disconnects and issues (especially HWS NA) you have, with big worry. We are not 100% sure why yet and keep investigating but few points:

  • it COULD be that it’s because of the AMD CPU on HWS NA. We wanted to give AMD a chance but maybe Intel is still the superior here.
    Reminder about our Hardware:
    Server Hardware and Cost

  • the galaxy is not the enemy here. HWS 11 had over 200 playfields too and we had the same or little less opened playfields at the same time. I crawled the database and found many playfields with less than 10 frames per second (FPS). THIS is why you disconnect so often.
    It’s called “playfield process weight”.
    And for that a change came in with Alpha 12. In HWS 11 PvP playfields claimed a whole process for their own. It was not shared with other playfields. Now it is shared again. So it could be that ECC and Golden Globe could share their weight…
    There is a new flag in the playfield.yaml to control the process weight per playfield.
    I will try it out on HWS NA tonight. For now only Golden Globe.
    Explanation: if multiple playfields share their process it is in general good for hardware performance. Less process = less hardware consumption. But sharing… well, if one gets broken, others too.

  • As a temporary test… we also set the player slot count of HWS NA tonight to 130. Maybe it will show us if it’s because of the CPU or not.

Sorry overall for the inconveniences. I’m quite upset about it.


Yeah, but “temporary” didn’t even last 24 hrs and a lot of people couldn’t log on the first night as the server was full.

@RexXxuS just throwing this out there, has anyone run any hardware diagnostics on the NA server? this is seeming more and more like a hardware issue (im leaning towards RAM & hard drive.) It just seems there is a bottleneck slowing traffic somewhere. it is very possible the AMD just can’t multitask as good as intel though :frowning:

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So I have ventured to EU and started exploring. Noticing the same disconnect issues there as well just not as frequent. I honestly think it is directly related to the scanner. I did post my concerns in Eleon’s feedback section. hopefully this is looked into and resolved soon.

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Good Morning HWS Community,

Patch 12.2 got released and with that, hopefully the end to most of the current issues.

With that we also release our announced 2 new Supporter Packages

You can buy your own Supergates and if you want put your own image on it.

Other than that I did some Config fixes and keep working on finalizing the current season like activating all Events etc.

Nevertheless I also try to take a bit of a break from everything… as good as I can.
It was an insane patch with a lot of troubles. Thanks a lot for your patience and enduring this.

Your HWS Team


that means, the solar systems didnt vanishing any more? Last Time i Jumped out from a system, its vanished from the galaxy map :wink:

Hey guys,

many got stuck in ‘Proto Station’ the last weeks due to connection issues or broken playfields. All connected to some game bugs.
For those ones we implemented two new commands:

  • cb:EWarp
  • cb:EWarpECC

These help you to get back to your last location, or at least to ECC. So no one should be stuck in ‘Proto Station’ anymore. Thats a symptom fix, but at least helps you while no Admin/Police is online to help. We still try to help the devs to find the root issue though.

Also some can not login anymore due to a game bug. For now the @HWS Police can help you in those cases, warping you to a new location and fixing your player file through it. In near future we also plan to implement a function to fix it yourselves over HWS Connect.

Lets hope those problems are history soon!
Please spread the word


Good Evening HWS Community

After a painful week of massive Forum tickets => Player in Proto Space, because playfields were “dead” (e.g. Freelancer HQ), we finally found the reason!

There were a hardcoded limit which killed a playfield and everything within the process if it would take more than 10 seconds to load. For the full life cycle (hence sometimes it worked after a server restart and sometimes not)

Hardcoded limits are never good… we had times over 20 seconds regular…

Good News: this discovery helped Eleon to fix it. Patch incoming soon.
I’m hunting the Disconnect Popup spam bug now. After that I try to take a break…


Oops. Sorry I missed this message. This was on the NA server. But it’s a moot point… we’re in S13 now and everythings working smooth. Thankfully they bumped the player slots from 70 to 170 so no more waiting to get in either.