HWS Connect OCD Send command bug

[BobTheGimp]

======= NOTICE FOR HELP =======

What happened?
=> When you send OCD items from HWS Connect to the in-game character, if there is a Logistic dialogue box open in-game then the command sent from HWS Connect fails to place the items in the in-game dialogue box. HWS Connect does not recognise this failure and deletes the items from the OCD. It appears that there is no error checking from HWS Connect to in-game to confirm, a successful transfer.

Player(s) with issue? (steam name)
=> BobTheGimp

Server? (EU or NA or RE EU or RE NA)
=> NA

When did it happen? (Use server time: type ingame cb:time)
=> 18th Sept 1500 ish

On which Playfield?
=> Reaver Territories

Structure Name(s)?
=> NA

Structure ID(s) (Open ingame console and type di)?
=> NA

How can we help you now?
=> Just note it as I have lost a few items this way now and would like to see if the process can be made more robust.

[Jascha]

Hey,

thanks for the notice. Please let us know when it happens, so we can check the logs.
This is a Game issue which we have to adress with eleon. We ourselves cannot do much.

[Jascha]

@BobTheGimp

if there is a Logistic dialogue box open in-game then the command sent from HWS Connect fails to place the items in the in-game dialogue box

Hey,

could you please send us a screenshot when this happens. Maybe just test with 1 ore or so.
We want to get this fixed, but I cannot reproduce it. So maybe I am missing some setting/window that causes the issue.

If you could repo this in the next days, that would be of great help. Devs want to check that out next week

Thank you.

[BobTheGimp]

Hi,
I have tried to recreate it but I cannot, I have tried with several types of dialogues open, and it all worked as expected/hoped.
Perhaps it was a temporary issue that occurred when the DB was under load.
I will keep an eye out for it and come back if it reoccurs.