HWS Connect yesterday - never arrived but checked as if

HWS Get Support Support
1

======= NOTICE FOR HELP =======

What happened?
=> Never received the HWS Connect 100K Coins yesterday, during the lag or downtime. I finally managed to vote, also the Stats upgrade properly unlocked (a while later), but no coins.

Note : It’s the automated Patreon claim that triggered it.
It’s checked as claimed, but never arrived => Also absent from the Dashboard logs as proof that it didn’t happen.

This morning, the new day connect with DNA worked just fine (triggered, arrived, logged)

Also tried the cb:startjobs out of curiosity, but no luck :smiley:

Player(s) with issue? (steam name)
=> Velrys

Server? (+ EU or + NA or RE EU or RE NA)
=> RE-EU

When did it happen? (Use server time: type ingame cb:time)
=> Yesterday, 17/10

On which Playfield?
=>

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=>

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see if manually checking the box for it kicks in delivery.

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No Bob, it does not help.
Loot is queued automatically from Patreon automation but lost in a black hole, while today’s triggered and delivered fine.

I already do feel bad for wasting admins’ time with such a request, and am only doing it because this season it feels kinda important for me, please believe I did try regular approaches, as well as relogged, retried 1h30 later, etc

24-10-17 20:20 Connect Changed values: Add MaxHealth: 160;
24-10-17 18:53 Daily vote Vote Counter: 17; Credits: 119000; HWS DNA: 17
24-10-17 05:02 Daily loot Received 1 Skill Point, loot queued: 100000xGold Coins
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yes, I’m very familiar how the patreon auto daily loot works. it usually stays queued until it’s triggered to send. “normally” just running around and typing a few chatbot commands kicks the synchronization in gear.

it sounds like you’re loot may have been delivered at a very inconvenient time or possibly stuck in API limbo. just in case though, try the ocd:restore command too. that can sometimes bring things back from the void. otherwise the admins will have to crawl through the logs to find out what exactly happened and hopefully prevent it from happening again.

figuring out bugs and squishing them is never a waste of the admins time :smirk:

1 Like
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Hey, @Velrys.

The only solution to this is patience. Eventually your daily loot will always come :slight_smile:
We can’t force it for you either.

Make sure you have enough space in your inventory as well. If you got the DNA, but not the coins, that’s likely the problem.

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There’s never enough space for large amount of coins, but it never bothered the system before (including last week shipment^^)
I do believe it’s lost for good because of the server unrest at that particular time.

But if you can’t force it either on your side, there’s no point dwelling on this post. Thanks for the replies !
I’ll close it if I can, or let it die its rightful end )

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auto daily loot roulette has always been a “fun” adventure. it automatically queues on a set trigger and delivers on a sync trigger. depending on player actions, delivery can be a painful experience.

it would be nice if queuing stayed automatic but delivery was manually triggered instead of waiting for when the sync timer decides to wake up :thinking:

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