HWS Ingot bug when buying support package

[Bal]

======= NOTICE FOR HELP =======

What happened:
=> Keep resources after season error when trying to use HWS Ingots for purchase

Player(s) with issue:
=> Irascible Codger

Server:
=> NA

Time (cb:time):
=>

Playfield:
=>

Structure Name(s):
=> 18:05

Structure ID(s):
=>

How can we help you now:
=> Please fix ingot purchase

[Jascha]

What is the bug/error?

[Bal]

“Error occurred, please try again” is the only error message. Trying again produces the same error.

[Jascha]

Where how and when?
Do you have a screenshot?

[Bal]

16/12 @ 12:05

[Jascha]

Thanks that helps a lot more.
Maybe @Hayawen knows more what it could be.

Can you let us know what browser and which Browser Version you use? (just in case)

[Hayawen]

that’s a strange one…
when was last time you tried? site was having a bit of difficulties earlier today…
I just tried it now on my account and it worked ok…
if problem persists, please let me know and I’ll try to check logs in few hours…

[Bal]

I use FireFox 71.0, 64-bit

[Bal]

I tried again @ 14:15 and still the same error.

[Hayawen]

OK! Found the problem
you have Exactly 56 Ingots… the discounted packages costs 56ingots on display, but server side it was rounding it a bit different and trying to charge 57ingots & so it fails…
anyway, should be fixed now, please try again!

[Bal]

All good. Thanks for the help.