I bought OCD5 and WipeFactory and they not appear on my account

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======= NOTICE FOR HELP =======

What happened?
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I bought OCD5 and WipeFactory to store my things before wipe but ingame it shows me my OCD lvl 1 and in ā€œSupportUsā€ on website everywhere NO. But i have my orders in HWS website dashboard.

Player(s) with issue? (steam name)
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Server? (EU or NA)
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NA
When did it happen? (Use server time: type ingame cb:time)
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On which Playfield?
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Structure Name(s)?
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Structure ID(s) (Open ingame console and type di)?
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How can we help you now?
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Turn on my orders before wipe

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When did you buy them?
It might take a while before server ā€œupdatesā€ and recognises the purchases.

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Welcome to HWS

I need this information

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dukeklevenski

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Ok thanks.
Sorry for the inconveniences.
@Jascha, please check why the request was not 100% completed.

I applied it manually to you now @dukedesouth
Thank you very much for your support! Really appreciated!

2 Likes
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hello and welcome @dukedesouth and im happy to hear that it got fix :wink:

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Thanks a lot for your help! I like your servers so much, i put review in Steam with recommendation to it.

3 Likes
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Oh, also this thing is not ā€œYesā€ yet:

Keep Blueprint Resources after full wipe (permanent)
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Oh!? Did you misclick?
PayPal tells me you bought the Seasonal one, not the permanent one. Already wondered.
image
The permanent one is bit more expensive, thatā€™s why?

Thank you very much again, also thanks for your kind steam review mentioning my server!

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But that one i already bought for 6,51 will work for mwe on this wipe or i should buy another one?

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Yes, that one (ā‚¬5,11 EUR) works for tomorrow fine :+1:

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And may i upgrade to permanent from this one?

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The sale is over and with that the package is not available anymore until the next special sale. But once itā€™s available again, you can buy it then, yes :+1:

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Now you can @dukedesouth

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