I bought OCD5 and WipeFactory and they not appear on my account

======= NOTICE FOR HELP =======

What happened?
I bought OCD5 and WipeFactory to store my things before wipe but ingame it shows me my OCD lvl 1 and in “SupportUs” on website everywhere NO. But i have my orders in HWS website dashboard.

Player(s) with issue? (steam name)

Server? (EU or NA)
When did it happen? (Use server time: type ingame cb:time)

On which Playfield?

Structure Name(s)?

Structure ID(s) (Open ingame console and type di)?

How can we help you now?

Turn on my orders before wipe

When did you buy them?
It might take a while before server “updates” and recognises the purchases.

Welcome to HWS

I need this information


Ok thanks.
Sorry for the inconveniences.
@Jascha, please check why the request was not 100% completed.

I applied it manually to you now @dukedesouth
Thank you very much for your support! Really appreciated!


hello and welcome @dukedesouth and im happy to hear that it got fix :wink:

Thanks a lot for your help! I like your servers so much, i put review in Steam with recommendation to it.


Oh, also this thing is not “Yes” yet:

Keep Blueprint Resources after full wipe (permanent)

Oh!? Did you misclick?
PayPal tells me you bought the Seasonal one, not the permanent one. Already wondered.
The permanent one is bit more expensive, that’s why?

Thank you very much again, also thanks for your kind steam review mentioning my server!

But that one i already bought for 6,51 will work for mwe on this wipe or i should buy another one?

Yes, that one (€5,11 EUR) works for tomorrow fine :+1:

And may i upgrade to permanent from this one?

The sale is over and with that the package is not available anymore until the next special sale. But once it’s available again, you can buy it then, yes :+1:

Now you can @dukedesouth

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