I need help again

======= NOTICE FOR HELP =======

What happened?
=> Hi, yesterday I emptied my gold from autominer to find my remote network disconnected somehow. When I tried to reconnect to my ship’s cargo it fell down and through the floor of my ship. When i tried to move the ship, in hope to find some floating cargo boxes, it said “some undocked object is blocking…” A very unhappy chain of events. I got harrased by some apparently invisible Zirax CV whoch led to the loss of my star base in Nouda system, so I am a bit at the bottom of things at the moment. I politely like to request you restoring the 10,000 gold ore, that I lost yesterday. Perfect would be personal storage or into my autominer.

Player(s) with issue? (steam name)
=> Lord Tiberon

Server? (EU or NA or RE EU or RE NA)
=> RE EU

When did it happen? (Use server time: type ingame cb:time)
=> May 8th , around 8 pm CET

On which Playfield?
=> Nouda system

Structure Name(s)?
=> not applicable

Structure ID(s) (Open ingame console and type di)?
=> -

How can we help you now?
=> I politely like to request you restoring the 10,000 gold ore, that I lost yesterday. Perfect would be personal storage or into my autominer.

Hey,

sorry for the long wait. The ticket got under the radar.
Without proof we usually cannot do anything. So we made a big exception and put it in your OCD slot 10.

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