I need help please, can't enter the server

======= NOTICE FOR HELP =======

What happened?
=> Hello. I was using the teleporter at my base to explore a new star system when the game crashed to the desktop. Since then, I cannot enter the server. I get a message saying an internal error occured whenever I try to join the server…

Player(s) with issue? (steam name)
=> _telph

Server? (EU or NA)
=> NA

When did it happen? (Use server time: type ingame cb:time)
=> A few hours ago, sorry I didn’t get the time.

On which Playfield?
=> The base I teleported from was in the HQ system (orbiting the HQ planet). I was trying to teleport to Tarde Alpha, I believe.

Structure Name(s)?
=> Service Station

Structure ID(s) (Open ingame console and type di)?
=> cannot

How can we help you now?
=> Are you able to undo the teleport? I’m not sure how else to fix it. I don’t want to loose the CV in my factory that is almost complete. Thank you.

I think this might be a relevant section of the log:

25-21:26:34.417 15_26 -LOG- Loading playfield ‘OFEX I Moon 1 Sector’
25-21:26:34.418 15_26 -ERR- Sector for playfield ‘OFEX I Moon 1 Sector’ not found
25-21:26:34.419 15_26 -ERR- Exception while reading playfield configuration file

also, I’m -8 hours from the server so this happened roughly 23:25 on the 25th server time.

my Entity Id: 5130961

I moved you to EGS HQ on ECC now. If you need a ride away from here let me know :slight_smile: You should be able to login now.


Thank you Dr. Dark!

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I would like to get back to Federation HQ please, my friends are not online to come and get me.
Also, I lost all the materials in my factory during that incident for my first big CV. Is there any way to retrieve them?

Sure, I’ll come give you a ride.

If you mean the blueprint factory, then no, they can’t be restored.

Thanks again. loggin on now.

1 Like

my game just crashed again. Every time now that I teleport or change playfields my game crashes. :frowning:

Ahh… hmm weird.

Are you in/logging back in??

I’ve rebooted and verified the game files. checking the logs…

I tried moving you, try logging in now?

1 Like

I’m in

Back on Fed HQ. Thanks again!

No problem.

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