I need help please. container controller exploded when moving to a new base

======= NOTICE FOR HELP =======

What happened:
=> Container controller exploded. My faction mate and I were moving from our first base to a new location we both liked better on Federation HQ. We loaded all resources/blocks into two of our ships and proceded to take down our original base. After we finished tearing everything down we flew to the new base site and started unloading only to discover that some of our resources were missing. Some very valuable resources. We both decided to log off in frustration last night, but this morning i woke up and thought that something was wrong with the Pioneer ship we used for transport. Sure enough one of the container controllers was missing. I replaced the controller hoping the inventory would still be in the blocks but that’s apparently not how it works. We took no damage during transit and there was no damage around the block where the container controller was. The ship was not overburdened and still had available thrust capacity to lift more cargo. We lost about 500K SU of resources/blocks including all of our 7 Alien Cores, 150 miner cores. 2 Epic Heavy Armor suits, and 100 advanced constructors.

Player(s) with issue:
=> Sthiss, Zyranz

Server:
=> NA

Time (cb:time):
=> 2AM local time

Playfield:
=> Federation HQ

Structure Name(s):
=> Pioneer

Structure ID(s):
=> 18726962

How can we help you now:
=> Most of the lesser items we can and will replace ourselves. But I would like the 7 Alien Cores, 150 miner cores. 2 Epic Heavy Armor suits, and 100 advanced constructors replaced since this happened thru no fault of ours.

They will need at least the rough server time guys (from cb:time) as they don’t know where you are. Work out the difference between server and your current time and you can give CB:time for the incident

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I’m unsure exactly what time it happened as I didn’t see it explode personally. I can say that it happened between 7am UTC and 9am UTC. That’s roughly the time frame we were moving between/setting up/tearing down the bases.

Any update on if my items will be replaced?

Hey,

sorry for the late response. Sadly not much we can do.
I tried to check but not much I can see or do.

Alright. Thank you for looking into it and responding.

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