It’s not so much about what happened, as it’s the fact that the logs we have available are very limited.
I can’t see how your ship was destroyed, I can’t see if items were taken from it or blocks, and I had a difficult time understanding which ship was even the problem.
Since so many things were happening at once (your ship being attacked, your friend fighting nearby, and you were likely logging back in again), that means it’s too difficult for us to be able to help. Therefore, we ask for a video, so we can see exactly what happened.
I don’t doubt what you said was what was happening, but there’s still too many unknown variables for us.
We have some guidelines that we follow when providing support, and unfortunately this is just how we decided it must be, due to the way Empyrion is.
The items I did return was already an exception from these guidelines, and the best we can offer without a video.
In our Discord server, we have a channel called #create-help-ticket, where you can make a ticket. Those are private, so only HWS staff can read and respond to them. But this forum is public 