I need help please. Excavator craft bugged due to log out

[Synra]

======= NOTICE FOR HELP =======

What happened?
=> I started crafting 3 excavator turrets and logged out last night. When I logged back in the materials were missing but the turrets were not in the box. Checked the constructors and there was no que, waited to see if it would load back and after a few minutes it did not.

Player(s) with issue? (steam name)
=> Synra

Server? (+ EU or + NA or RE EU or RE NA)
=> RE NA

When did it happen? (Use server time: type ingame cb:time)
=> Noticed it around 15:00 server time, but crafts started around 0:00-2:00

On which Playfield?
=> Vimida Phi in the Hanamnir Sector

Structure Name(s)?
=> FEY Home Base

Structure ID(s) (Open ingame console and type di)?
=> 6284017

How can we help you now?
=> May I please have the 3 Asteroid Excavator Turrets? Thank you.

[RexXxuS]

hello.
normally this is not covered by our support ticket.
it is something we have no logs about and without a video it is just a bug Eleon must fix.
but in such cases we always give a one-time restore.
I put them in your backpack now.

playfield load/unload mechanics are never bug free in this game. plants can die, devices disappear, items vanish.
best to not have anything in queue during a playfield transition or logging out.