Hey, @Hades_313G. Welcome to HWS.
Dialogues, as you see ingame, always uses volume in Reforged Eden 
HWS Connect works through the modding API, which is very different from ingame dialogues, and works in a completely different way.
This type of issue is normally not something we can help with, without a video (we have a guide on recording here) of the loss, since our logs are very limited.
But as an exception I’ll take your word for it, and return it blindly. It’s in your inventory now.