======= NOTICE FOR HELP =======
What happened?
=> The HWS Alien Core did not get delivered
Player(s) with issue? (steam name)
=> Gaming-Grandad-UK
Server? (+ EU or + NA or RE EU or RE NA)
=> RE EU
When did it happen? (Use server time: type ingame cb:time)
=> 14:15
On which Playfield?
=> Raeww
Structure Name(s)?
=> Aquila CV
Structure ID(s) (Open ingame console and type di)?
=>
How can we help you now?
=> i did not receive the Alien Core after putting do:rp:ac it came up asking if i wanted it i put yes but i got nothing.
Hey, @Gaming-Grandad-UK.
You probably had another window open, such as your inventory or a container. That can prevent the API from opening the window with your item 
But no worries. I’ll return it next time I notice you offline. Or we can do it now if you prefer?
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i am on line if you can do it now please.
I know you’re online. You have to be offline for me to do it.
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ok i will close down now thanks.
Perfect, I restored it to your backpack now. Feel free to log back in
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Thank you i have it now. what happend to open a ticket on the discord as i can no longer see it?
No problem.
In Discord, make sure you’ve go to the #start-here channel to verify yourself. Then you should see #create-help-ticket.
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system
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