======= NOTICE FOR HELP =======
What happened?
=> i lost all my contract certificate
Player(s) with issue? (steam name)
=> Arkandal
Server? (EU or NA)
=> EU
When did it happen? (Use server time: type ingame cb:time)
=> 15.30
On which Playfield?
=> ECC HWS TEAM
Structure Name(s)?
=> Certificate account manager
Structure ID(s) (Open ingame console and type di)?
=> 7326973
How can we help you now?
=> Possible to give back my 2 Lvl 3 certificate et 10 (?) lvl 2 certificate ??
Welcome to HWS @Arkandal
when did this happen exactly?
I would need a screenshot of how many you had exactly before.
Hi RexXxus, i lost all certificate : sure 2 lvl 3 and i think 10 lvl 2 certificate trader
this happened after a loss of server connection.
I also had to redo a certificate application for trades
I was ejected from the game to 14.30 and I reconnected to 15.30, that’s when I noticed the disappearance of the contracts
So you don’t have a screenshot of it before the disconnect? I need those…
A disconnect caused this you say… hmm… I think disconnects are always bad… have to investigate.
For now, please make always screenshots of your TEAM progress.
Otherwise we can’t help anymore.
I restored based on your words for now.
Hi RexXxus, thanks for your help 
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