I need help please - Lost support store discount for Patronee after changing Steam name

[ABitCrazy]

======= NOTICE FOR HELP =======

What happened?
=> my 5% patron privilege in Support Store disappered, after I’ve changed my Steam name (Remove the Chinese character). Tried to login/logout, tried relink Patron but still no help. Please help. Further, I want to know what IF i upgrade my Patron, how to refresh privilege in future? Thanks.

Player(s) with issue? (steam name)
=> ABitCrazy

Server? (EU or NA or RE)
=> RE

When did it happen? (Use server time: type ingame cb:time)
=> Just about 15 mins before this post

On which Playfield?
=> n/a

Structure Name(s)?
=> n/a

Structure ID(s) (Open ingame console and type di)?
=> n/a

How can we help you now?
=> Please restore my privilege of Patronee in Support Store

[RexXxuS]

Hello @ABitCrazy
I see you in the list

So normally it all should work.
Can you show me a screenshot of at least one support package?
Do you have the ribbon at the top left edge?

[RexXxuS]

Example:

[ABitCrazy]

Oh, I found it’s there again I just logout and re-login again (the 2nd time) … I guess it’s due to server sync or just browser cache.