I need help please. My base has disappeared

support
#1

======= NOTICE FOR HELP =======

What happened:
=> A few days ago, when I logged in on the HWS EU server, I noticed that part of my base on Eden seemed to have disappeared / to be dstroyed / to be invisible. Also I wasn’t able to access the base panel via P button (no core present message) I don’t know what caused it. A few minutes later part of the lost base structure reappeared. When I used the multitool to remove blocks, the rest of the base reappeared with each block I removed. I logged out and logged in and the base was back there again, except for the blocks I had removed. Then, when I logged in again 1-2 days laters the base was gone completely. I have not received any system warning messages prior to that incident.
Player(s) with issue:
=> Pars ( Freelancer)

Server:
=> HWS EU server

Time (cb:time):
=> Around midnight on May 9th and finally yesterday May 11th at 02.00 am

Playfield:
=> Eden

Structure Name(s):
=> GOL Headquarters

Structure ID(s):
=> Unfortunately I didn’t write down the structure ID :frowning:

How can we help you now:
=> Any chance that you can you bring the base back please? I have invested a lot of time for collecting the ores/ingots to get it spawned. Beside I had stuff inthe bases cargo boxes. Most important ones are the autominer cores (around 60 if I am remember correctly). If the base can not be brought back, can you please give me at least the resources I put in to spawn it?

#2

Hi, and welcome :slight_smile:

The ID of the base should still be in structure commander if you log in to HWS connect.

Hope it all turns out well for you.

#3

Hello … thank you.
I checked the structure commander, but the base is no longer listed there.

#4

Hey,

are you in Alliance with KM9?

image

It belonged to them since 09.05. The base was decored and set to public during that time. But it looks like a bug.

1 Like
#5

I restored it for now right before it was decored. Just let me know please about KM9 though.

2 Likes
#6

Hello Jasha,

No, I am not allied with KM9. At least I did not do anything on my part to get in alliance with them (i.e. send or accept and alliance request). Also I did not change the base settings to public. I logged in to HWS Eu server. The base is back and everything seems to be ok.
Thank you very much for your help … it is much appreciated.

#7

Hey,

thanks for the answer. Yeah I fear it was a bug due to the problems you also encountered.
KM9 just saw the base on public and then took it.

Glad all is back again.

1 Like
#8

I just logged in and found my base is gone. It’s was in Triton. Structure commander says it is not deleted. Need it back. It has all my resources. Please.
ID: 281098

#9

CrolyaGamer you need to submit your own ticket mate

closed #10

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