I need help please, my vote counter have reset

======= NOTICE FOR HELP =======

What happened: My vote counter started on 1 again after 18 votes.
Player(s) with issue: Crunshan
Server: HWS EU
Time (cb:time): 12:10 2018-09-01
Playfield: On HWS website
Structure Name(s): none
Structure ID(s): none
How can we help you now: If possible put it back to 19 with last vote.

It’s a new month and they reset every month.