I need help please! The character's level is reset and things from the backpack are missing

[KocuHyc]

======= NOTICE FOR HELP =======

What happened?
=> things in the quick access panel remained, and from the backpack and armor disappeared… and level 1 became…

Player(s) with issue? (steam name)
=> KocuHyc

Server? (EU or NA)
=> EU

When did it happen? (Use server time: type ingame cb:time)
=> approximately 20 july 2020 19:20

On which Playfield?
=>

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=> Is it possible to return at least the level of the character? He was 21

[Dr.Dark]

@KocuHyc

Server? (EU or NA)
=> EU

Did you try checking the other server if you join the wrong server?

[KocuHyc]

@Dr.Dark

Did you try checking the other server if you join the wrong server?

I tried NA, but they offer to choose the starting planet

[RexXxuS]

Welcome to HWS @KocuHyc

@KocuHyc

=> Is it possible to return at least the level of the character? He was 21

I don’t understand the issue unfortunately.
I don’t see you did a cb:reset so what is the issue exactly?

[KocuHyc]

@RexXxuS

I don’t understand the issue unfortunately.
I don’t see you did a cb:reset so what is the issue exactly?

The problem is that the game gave an error yesterday. I left the game, and when I went again, the character’s level became 1, things from the backpack, armor and money were missing. But the items in the quick access console remained. Money was a little (20 000) and things are not sorry. But can’t the level be restored somehow? He was 21.

[RexXxuS]

Unfortunately we do not trak the player levels yet.
@Jascha maybe it is possible in Player Activity?

If you are online I can try to do it but I really don’t know what a bug that should be. Never heard of it.
Or just use HWS Connect to level your character up again.

[KocuHyc]

@RexXxuS

If you are online I can try to do it but I really don’t know what a bug that should be. Never heard of it.
Or just use HWS Connect to level your character up again.

Today I can’t log in to the HWS server at all. On other servers I can. Anti-cheat is enabled.

I don’t know what to do.

[Dr.Dark]

Edit:
Nevermind apparently…

[KocuHyc]

@RexXxuS

If you are online I can try to do it

It worked! I am online! Let’s try?

[KocuHyc]

Id: 4839451

[RexXxuS]

Sorry missed you. I’ll check the next hours on and off

[KocuHyc]

I’m online now. But now the things in the backpack are not visible and when I open the containers the game gives an error. This has never happened.

[KocuHyc]

Now everything is fine! thank you very much for your help!