first off, welcome to the mayhem and congrats on your first support ticket!
in the future you will need to fill the information in the template to get faster help from admins when they are needed.
backpack replacements are very rare and require video proof of a game bug causing the loss. the admins do not replace things lost by intended game mechanics.
don’t stress though, the community is quite helpful here and many would be glad to help those that are stranded. Poke me on discord and I can lend you some assistance.