I need help please

======= NOTICE FOR HELP =======

What happened: started playing for about 2 hours got a message, “Disconnected from dedicated server” when I reclogged I had to start fresh lost 11 levels my base SV and HV
Player(s) with issue: Spectre
Server: Write here
Time (cb:time): 4:45pm
Playfield: Cryo A1
Structure Name(s): Base
Structure ID(s): Write here
How can we help you now: Write here

Fill the template out

Eu server

?? He is on NA, not EU

Guys, I said please fill out the template.
Nothing clear here.

I warped you to your previous structure but have no clue what should be done.
Make clear tickets please for clear help.