======= NOTICE FOR HELP =======
What happened:
=> On NA, I purchased the “Keep EGS Recycle Level after full wipe” package and the “Keep EB Level after full wipe” package. On EU, I purchased only the " Keep EB Level after full wipe" package. However, these purchases are not showing up in the Support Details section of HWS COnnect.
Player(s) with issue:
=> Dhalgren
Server:
=> NA and EU
Time (cb:time):
=> Some time on April 11 - April 12
Playfield:
=> n/a
Structure Name(s):
=> n/a
Structure ID(s):
=> n/a
How can we help you now:
=> I received a payment verification email from PayPal, so I know the payment went thru. Could you please make sure that I did indeed receive the packages, and that it shows up in the Support Details section? Thanks!