Industrial auto miner disappeared

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1

======= NOTICE FOR HELP =======

What happened?
=> I placed an industrial auto miner on top of some pentaxid. I was looking at it when the server restarted at 6:00pm EST and it was gone when I returned. I got the “removing from map” message.
I then placed one at a different location on the same playfield but on a different deposit. I could not press “F” on it, could not shift+F it, and when I relogged it disappeared.

Player(s) with issue? (steam name)
=> POTATO

Server? (+ EU or + NA or RE EU or RE NA)
=> RE NA

When did it happen? (Use server time: type ingame cb:time)
=> 12/23 00:00 reset

On which Playfield?
=> Timal Moon

Structure Name(s)?
=> Industrial Auto Miner X2

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=> Please help me understand why they disappeared and give me my Industrial Auto Miner X2 back.

Thank you!

2

Good morning, @POTATO.

It’s unfortunately an annoying game bug that we have no logs over, and we can’t say why it happens either.

We also can normally only help if you can provide us with a video of them disappearing, which would require you to see it happening ingame, which usually doesn’t happen :grimacing:

So did you lose 2 of the auto miners? The best we can do is to make a one-time blind exception and restore them this time (when you confirm my question), but in the future we unfortunately can’t help.

3

I’ve noticed this has happened more frequently the past three seasons. I stopped using them because of this :pensive:

4

Yeah - I lost 2 industrial auto miners because of the issue. I did take a screenshot but it’s literally just a picture of one there and then not. if I get a sense the problem is about to happen, I’ll record a short video.

Thanks @Bob for the insight. I had 4 of them going for at least a month last season with no issue. I’ll do some investigating with less expensive miners and see if I can find a commonality.

Thanks @Dr.Dark - I just would like to have the 2 industrial ones back. Just toss 'em into my OCD or whatever.

Appreciate the support as always, friends.

5

I put them in your inventory, slot 8 now.

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