Items could not be retrieved from backpack

[Thorn]

======= NOTICE FOR HELP =======

What happened?
=> I had 30 HWS DNA in Toolbelt of my backpack. I was in ECC trading zone and wanted to sell it. The moment I sent request to sell it, there was info: Items could not be retrieved from backpack. Operation failed or similar. 30 HWS DNA was not put to the HWS Marketplace. At the same time 30 HWS DNA dissapeared from Tollbelt. I lost them.

Player(s) with issue? (steam name)
=> Thorn

Server? (+ EU or + NA or RE EU or RE NA)
=> RE EU

When did it happen? (Use server time: type ingame cb:time)
=> Friday, September 2024 00:15 - 00:25

On which Playfield?
=> ECC Headquarter

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=> Please give me back 30 HWS DNA or credits equivelent

[Dr.Dark]

Hey, @Thorn.

When you have your origin weapon on you, your HWS DNA will automatically be consumed.
After this, it’s no longer possible to go back to item form.

This is what happened to you You didn’t lose the DNA; you just consumed it.