Items not uploading to OCD and are now lost

Dr_Daniel_Jackson · March 7, 2019, 10:37pm

======= NOTICE FOR HELP =======

What happened:
=> On two occasions now, uploading multiple items to the OCD has somehow failed and I have lost a significant amount of resources.

Player(s) with issue:
=> Dr Daniel Jackson

Server:
=> EU

Time (cb:time):
=> 6th March 2019 @ 21:44 GMT (roughly) & 7th March 2019 @ 21:58 GMT

Playfield:
=> EGS HQ

Structure Name(s):
=> N/A

Structure ID(s):
=> N/A

How can we help you now:
=> Hi there! Rex is currently aware of the issue I’m having. I mentioned that after uploading all of my Ores to the OCD last night, they now do not appear in there. This was also the first time I’d ever used my OCD, so I also couldn’t check to see if they were there on HWS, but Rex confirmed that they weren’t.

After speaking to him, I tried it again as he suggested with a non-important item such as a single assault rifle. I did so, and it worked. I can now see the Assault rifle in my OCD on HWS Connect.

So, I thought I would try again to store some of the resources I’ve collected in preparation for the wipe in the coming weeks. So this time I decided to upload all of my Ingots. But again the same the happened as with the ores.

I hit “Send items” and still after 35 mins later, they have not appeared in my OCD, and I fear they may be lost as well.

Luckily I screenshotted this transaction this time so I know exactly what I have potentially lost.

Screenshot to show that I connected successfully to the OCD:

Screenshot showing what I uploaded:
https://steamuserimages-a.akamaihd.net/ugc/994638607664512849/A7470E055559C4A8F227E5C484157FDF16475784/

Thanks,
Daniel

gareth · March 7, 2019, 10:50pm

hey mate, can u pm me in discord or ingame

Jascha · March 8, 2019, 12:28pm

Hey,

I found the error message (we log the loss, so no worries).
I will give you your ressources back. Just let us know when you are online, because we need you to empty yout backpack, or at least create some empty ocd slots for us.

I also found the underlying problem. We will fix that as soon as possible (overlapping zones on ECC).

06.03.2019	21:45:37.796	W	API Handler Processing: OCD is not allowed for Item Exchange! His items might be lost. OCD Message: you can’t use OCD since you don’t have the right OCD level, you are not in an OCD Zone, or OCD is not allowed on this playfield
06.03.2019	21:45:37.797	W	API Handler Processing: Lost Item: 32 x 2293 DONE
06.03.2019	21:45:37.798	W	API Handler Processing: Lost Item: 1000 x 2269 DONE
06.03.2019	21:45:37.798	W	API Handler Processing: Lost Item: 1000 x 2269 DONE
06.03.2019	21:45:37.799	W	API Handler Processing: Lost Item: 1000 x 2269 DONE
06.03.2019	21:45:37.799	W	API Handler Processing: Lost Item: 1000 x 2269 DONE
06.03.2019	21:45:37.800	W	API Handler Processing: Lost Item: 1000 x 2254 DONE
06.03.2019	21:45:37.801	W	API Handler Processing: Lost Item: 1000 x 2254 DONE
06.03.2019	21:45:37.802	W	API Handler Processing: Lost Item: 868 x 2270 DONE
06.03.2019	21:45:37.802	W	API Handler Processing: Lost Item: 518 x 2252 DONE
06.03.2019	21:45:37.803	W	API Handler Processing: Lost Item: 1000 x 2280 DONE
06.03.2019	21:45:37.804	W	API Handler Processing: Lost Item: 146 x 2253 DONE
06.03.2019	21:45:37.805	W	API Handler Processing: Lost Item: 933 x 2249 DONE
06.03.2019	21:45:37.805	W	API Handler Processing: Lost Item: 112 x 2251 DONE
06.03.2019	21:45:37.806	W	API Handler Processing: Lost Item: 376 x 2248 DONE
06.03.2019	21:45:37.807	W	API Handler Processing: Lost Item: 1000 x 2284 DONE
06.03.2019	21:45:37.807	W	API Handler Processing: Lost Item: 461 x 2284 DONE
06.03.2019	21:45:37.808	W	API Handler Processing: Lost Item: 838 x 2254 DONE
06.03.2019	21:45:37.808	W	API Handler Processing: Lost Item: 390 x 2269 DONE
06.03.2019	21:45:37.809	W	API Handler Processing: Lost Item: 1 x 2297 DONE
06.03.2019	21:45:37.810	W	API Handler Processing: Lost Item: 11 x 2250 DONE

07.03.2019	22:58:56.551	W	API Handler Processing: OCD is not allowed for Item Exchange! His items might be lost. OCD Message: you can’t use OCD since you don’t have the right OCD level, you are not in an OCD Zone, or OCD is not allowed on this playfield
07.03.2019	22:58:56.552	W	API Handler Processing: Lost Item: 1000 x 2298 DONE
07.03.2019	22:58:56.552	W	API Handler Processing: Lost Item: 1000 x 2298 DONE
07.03.2019	22:58:56.553	W	API Handler Processing: Lost Item: 1000 x 2298 DONE
07.03.2019	22:58:56.553	W	API Handler Processing: Lost Item: 239 x 2298 DONE
07.03.2019	22:58:56.554	W	API Handler Processing: Lost Item: 548 x 2272 DONE
07.03.2019	22:58:56.554	W	API Handler Processing: Lost Item: 1000 x 2276 DONE
07.03.2019	22:58:56.555	W	API Handler Processing: Lost Item: 1000 x 2273 DONE
07.03.2019	22:58:56.555	W	API Handler Processing: Lost Item: 15 x 2279 DONE
07.03.2019	22:58:56.555	W	API Handler Processing: Lost Item: 1000 x 2276 DONE
07.03.2019	22:58:56.556	W	API Handler Processing: Lost Item: 581 x 2276 DONE
07.03.2019	22:58:56.556	W	API Handler Processing: Lost Item: 1000 x 2277 DONE
07.03.2019	22:58:56.557	W	API Handler Processing: Lost Item: 468 x 2277 DONE
07.03.2019	22:58:56.557	W	API Handler Processing: Lost Item: 439 x 2274 DONE
07.03.2019	22:58:56.558	W	API Handler Processing: Lost Item: 1000 x 2280 DONE
07.03.2019	22:58:56.558	W	API Handler Processing: Lost Item: 60 x 2292 DONE
07.03.2019	22:58:56.559	W	API Handler Processing: Lost Item: 1000 x 2396 DONE
07.03.2019	22:58:56.559	W	API Handler Processing: Lost Item: 350 x 2396 DONE
07.03.2019	22:58:56.560	W	API Handler Processing: Lost Item: 118 x 2290 DONE
07.03.2019	22:58:56.560	W	API Handler Processing: Lost Item: 629 x 2291 DONE
07.03.2019	22:58:56.561	W	API Handler Processing: Lost Item: 477 x 2273 DONE
07.03.2019	22:58:56.561	W	API Handler Processing: Lost Item: 1 x 558 DONE
07.03.2019	22:58:56.562	W	API Handler Processing: Lost Item: 116 x 2295 DONE

Dr_Daniel_Jackson · March 8, 2019, 5:13pm

Hey Jascha! You legend Thank you. My OCD should be pretty much empty (69) slots left if you would like to send them straight into there.

That’s good to hear! I’m glad my report could be of help to you too

Jascha · March 9, 2019, 9:50am

Well thats the problem… OCD does not create empty slots yet… Will build that, but I cant build it for this season anymore.

Could you empty your backpack next time you log out (or if Im online)?
Then I will fill up the missing items and scratch them off above. I will do so now for the empty slots you have.

Dr_Daniel_Jackson · March 9, 2019, 10:15am

Oh I see! Ok, no worries I’ll log in now and empty my backpack so that you can chuck them in there instead

How long should I wait until trying the OCD upload again? I wouldn’t want to cause you more work if the items you just gave back to me went missing again in the upload haha

Jascha · March 9, 2019, 12:26pm

Thanks

I filled your Bakpack up with the remaining ones.
OCD should work now again in the ECC-OCD Zone.

system · March 12, 2019, 12:26pm

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