Loot & Run Instance close glitch

======= NOTICE FOR HELP =======

What happened?
=> I was doing the Loot & Run portal mission. When the instance timed out, it froze my
character and I was shot and killed while being teleported out of the instance. This
glitch cost me my backpack which I cannot retrieve and my status bonuses that I have
been accumulating over the past two weeks.

Player(s) with issue? (steam name)
=> Maihes

Server? (EU or NA or RE)
=> NA

When did it happen? (Use server time: type ingame cb:time)
=> 12 October 0:55 server time (5:55PM CST)

On which Playfield?
=> Loot & Run portal mission.

Structure Name(s)?
=> Loot & Run portal mission at a structure named “T3” something or other.

Structure ID(s) (Open ingame console and type di)?
=> Loot & Run portal mission at a structure named “T3” something or other.

How can we help you now?
=> Because I was killed during the instance time-out, I consider this death a glitch and
I would like my backpack contents returned to me along with the status bonuses that
I had. Thanks for helping!

I was able to restore your backpack but I can’t restore the Survival Boost feature stats.

Thank you, Rex!

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