What happened?
=> Lost 1250 Zascosium Ingots they went poof Admins help
Player(s) with issue? (steam name)
=> Zascosium Vanished from my storage unit was putting it back into the storage unit after putting some into a blueprint and no its no in the factory blueprint for later use there gone i only put 25 in there for the blueprint.
Server? (EU or NA or RE EU or RE NA)
=> HWS RE NA
When did it happen? (Use server time: type ingame cb:time)
=> 3:30am Tuesday, April 26th
On which Playfield?
=> System Errtadu > Planet SHIKKGON
In theory, yes.
But the problem is that since there are no logs, we have to take your word for it. If we take your word for it, we would have to do the same for someone else having the same problem.
You’re most likely telling the truth, but nobody says the next guy will.
To avoid such situations, we normally need some kind of evidence of what happened.
That can be server logs, if there are any, or a video would also be good.