Lost items in connected bar on server disconnect

[Uzy_Ninefingers]

======= NOTICE FOR HELP =======

What happened?
=> While building ship, I had in my connected bar around 50 Combat Steel Block, 11 CV Imperial Laser Turrets, 4 CV Heavy Projectile Turrets (Projectile Turrets Upgraded) and 1 CV Missile Turret. I got a “Cannot send Message to server error” and got disconnected. Upon reconnect, the bar was empty and the items lost. Funny thing, I was still connected to the container. Searched all my containers, could not find the items.

Player(s) with issue? (steam name)
=> Uzy Ninefingers

Server? (+ EU or + NA or RE EU or RE NA)
=> RE EU

When did it happen? (Use server time: type ingame cb:time)
=> 21 August, around 19 - 19.05

On which Playfield?
=> GHOII 16066 I Sector

Structure Name(s)?
=> HNBLS Hyperion

Structure ID(s) (Open ingame console and type di)?
=> 15538321

How can we help you now?
=> Is it possible to restore the items? They are kind of expensive…

[Uzy_Ninefingers]

Happened again… this time I had in the bar around 6500 silver ore, different ship, different playfield… Seems to be a recuring issue.
I’ve cleared the cache, did a validation on the game files. Logs look pretty clean to me… I’ll see if it happens again.

[Jascha]

Hey, sorry to hear that, but we have no control nor logs about it. Do you by chance have a video?
Best is to report it to Eleon.

We do make a one time exception to restore stuff in such a situation, but its one time and you need to make sure its worth it. And @RexXxuS has to check it…since his memory is better then mine.

[Uzy_Ninefingers]

Never mind then. I’ll just work around it. A form or another of this issue has been around for 3 years. Their UI code in the context of network handling is just… yeah.

Thanks anyway!