What happened?
=> My starter gift ship, āBeam me upā, appears to have gone missing. I also lost all the items and supplies stored inside the ship. I have attached a screenshot showing the lost items.
Player(s) with issue? (steam name)
=> TWBOSS
Server? (EU or NA)
=> EU
When did it happen? (Use server time: type ingame cb)
=> Unknown. The structure record shows 1 Jan 1900, 00:00, which may not be the actual time of the incident.
On which Playfield?
=> Tallodar (Star: Alpha), -5756 / 43 / -914
Structure ID(s) (Open ingame console and type di)?
=> 15772112
How can we help you now?
=> Could you please investigate why my starter gift ship went missing and restore it if possible? I would also appreciate help recovering or replacing the items and supplies stored inside the ship. I have attached a screenshot of the lost items as evidence. Thank you.
It was deleted because it existed for longer than 14 days in a starter system. In the starter systems, very structure has an individual 14-day timer, that can only be avoided by leaving the system entirely.
Outside the starters, there is a 30-day touch timer instead, so you just have to physically touch your structures once every 30th day to avoid losing them
But no worries, if you just let me know here next time youāre in-game on Tallodar, Iāll restore your ship again. Iād recommend leaving ASAP, since if you have other ships, theyāre next in line for deletion.
Hey! Thank you for offering to restore my ship! ^^
I just wanted to clarify that my ship suddenly sank into the ground and disappeared about 30 seconds after I spawned it. It wasnāt intentionally left unused or abandoned.
Iām getting ready to log in to the game now and will let you know once Iām in-game on Tallodar.
Could you please help restore my starter ship when Iām online? I also lost all the items stored inside it. If possible, could those items be recovered as well?
