Making a ticket on behaf of ucka bucka as hes having issues logging in

What happened: i deposit cash and its not showing up on my account but it shows on player activity
Player(s) with issue: ucka bucka
:Server: na
Time (cb:time): wed 21 march 20:33
What do you want us to do: give my credits to my account

Need more info.

thats all ive had so far ive asked for more info