Missing items from OCD server warp (not CSW)

======= NOTICE FOR HELP =======

What happened?
=> In preparation for the wipe, I have been moving items around my OCD. I have come to notice several missing; /including 5k Dino Stew, Emergency Rations, Detoxication Kits, Decontamination Kits, and Trauma kits.

Player(s) with issue? (steam name)
=> syntax

Server? (EU or NA)
=> OCD item warp from NA to EU

When did it happen? (Use server time: type ingame cb:time)
=> This is tough since I didn’t notice the items missing for a few days. I believe that it was December 17th-18th

On which Playfield?
=> I’m unsure what playfield I was on.

Structure Name(s)?
=> N/A

Structure ID(s) (Open ingame console and type di)?
=> N/A

How can we help you now?
=> I’m hoping that there is a way to find the OCD warp transactions I made that day and restore any missing items from the transactions.

Hey,

not sure what you mean.
How could you not notice that you lost items after a CSW?
Or are you just talking about that you lost Items putting them into ocd. But what does that have to do with CSW then.

A report so many days later is of course a bit of a problem. Hope you can shed a bit more light on this situation.

was it the patreon transmute OCD option used to move things?

Ah sorry, I shouldn’t be calling it cross server warp. I’m talking about the OCD Warp feature. Not sure what the official name is, but the HWS Patreon feature that lets you move items between OCDs.

Why did I not notice? I moved many things over that day and didn’t confirm that all of them were successfully warped. With around 500 slots between the two OCDs, it’s easy to miss something.

when was the last time u did a CSW? there can be oddness after 7days of inactivity. HWS connect seems to have mostly blank pages or old cached info when u haven’t done CSW in a week. try to hop over and back to see if it refreshes…

Several times that day, and yesterday before I made the ticket,

Bob, feel free to message me any troubleshooting steps you want me to take. Would probably be more efficient than forum posts. Afterward we can post them here for Jascha’s piece of mind.

ouch. ya sounds like a possible vanishing. admins would have to spend a bit of digging to see what happened…i have plenty of those items if u need. shoot me a pm in discord and we can meet up after i get home from work.

No thank you, I’ll wait to sort it out with the admins.

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hello,

went through the hws-connect logs of 17/18… i found 3 CSW Warps successfully done on the 18th… no errors…

i only looked up the things you mentioned in the IDs i saw, here’s what i found:

NA->EU
Dino Stew x0 (no dino stews were transferred at all)
Emergency Rations x4567
Detox Kit x386
Decontamination Kit x2678
Trauma Kit x1910

these are the timestamps of the 3 Warps if @Jascha wants to check it futther from this side…

2020-12-18 | 21:56:04
2020-12-18 | 21:56:37
2020-12-18 | 21:57:29

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Strange, I see all of these items, including the Dino Stew, in my EU OCD (as they should be).

Since it seems like you guys didn’t do anything, it may have been a caching issue?

Either way, I appreciate you Jascha and Hayawen, looking through the logs and supporting the issue. If this was caused by something I did, then I apologize!

I don’t think any further action is needed.

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