Need Help - Can't Login to NA-RE server

Nexus · December 12, 2023, 7:53pm

======= NOTICE FOR HELP =======

What happened?
=> I’ve been able to connect until yesterday evening (12/11/23 9pm MST (GMT +7). I am able to play single player and connect to the Anvil multiplayer server. I’ve been on the RE NA server now for 2 weeks. I have tried checking Empyrion install file integrity through Steam - no issues. I waited until after a server restart - still can’t connect. I uninstalled and re-installed Empyrion and still can’t connect. After the re-install I did validate both single player and multi-player on Anvil’s server.

Player(s) with issue? (steam name)
=> Nexus

Server? (+ EU or + NA or RE EU or RE NA)
=> RE NA

When did it happen? (Use server time: type ingame cb:time)
=> Started 12/11/23 9pm MST (GMT +7) and is still an issue as of 12/12/2023 12:30pm MST.

On which Playfield?
=> I believe I was in Suparumad

Structure Name(s)?
=> n/a

Structure ID(s) (Open ingame console and type di)?
=> n/a

How can we help you now?
=> The server logon process starts and loads Planets to 100%, then on structures some times it shows that it is starting to load and gets to 4% and sometime not. In all cases when I see the loading screen I don’t get any error - I just get dumped back to the Empyrion main menu.

Here is the content of the log file for the latest attempt:

Mono path[0] = ‘D:/Steam/steamapps/common/Empyrion - Galactic Survival/Client/Empyrion_Data/Managed’
Mono config path = ‘D:/Steam/steamapps/common/Empyrion - Galactic Survival/Client/MonoBleedingEdge/etc’
Initialize engine version: 2022.1.24f1 (709dddfb713f)
[Subsystems] Discovering subsystems at path D:/Steam/steamapps/common/Empyrion - Galactic Survival/Client/Empyrion_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1; jobified=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce RTX 4090 (ID=0x2684)
Vendor: NVIDIA
VRAM: 24156 MB
Driver: 31.0.15.4601
Begin MonoManager ReloadAssembly

Completed reload, in 0.340 seconds
Shader ‘Nature/Terrain/Diffuse’: dependency ‘Tree0’ shader ‘Hidden/TerrainEngine/BillboardTree’ not found
Shader ‘MicroSplat/Terrain’: dependency ‘BaseMapShader’ shader ‘Hidden/MicroSplat/Terrain_Base1657210656’ not found
Initializing input.

Input initialized.

Initialized touch support.

UnloadTime: 4.547400 ms
12-19:39:01.465 12_39 -LOG- GameLoader.Awake Jobs: 5
12-19:39:01.494 12_39 -LOG- *************************************************************************
12-19:39:01.494 12_39 -LOG- Empyrion - Galactic Survival
12-19:39:01.494 12_39 -LOG- Version: v1.10.4
12-19:39:01.495 12_39 -LOG- Build: 4243
12-19:39:01.495 12_39 -LOG- Platform: Win, 64 Bit
12-19:39:01.495 12_39 -LOG- OS: Windows 10 (10.0.19045) 64bit
12-19:39:01.495 12_39 -LOG- DRAM: 65304
12-19:39:01.495 12_39 -LOG- CPU: 13th Gen Intel(R) Core™ i9-13900K
12-19:39:01.495 12_39 -LOG- Freq: 2995
12-19:39:01.495 12_39 -LOG- Cores: 32
12-19:39:01.495 12_39 -LOG- Gfx: NVIDIA GeForce RTX 4090
12-19:39:01.495 12_39 -LOG- VRAM: 24156
12-19:39:01.496 12_39 -LOG- SL: 5
12-19:39:01.497 12_39 -LOG- Force DX9: False
12-19:39:01.497 12_39 -LOG- Instancing: True
12-19:39:01.498 12_39 -LOG- TimeZone: -07:00
12-19:39:01.498 12_39 -LOG- Culture: en-US
12-19:39:01.498 12_39 -LOG- Last build: 4243
12-19:39:01.499 12_39 -LOG- Build: Release (lockPosition)
12-19:39:01.500 12_39 -LOG- MainThreadId: 19800
12-19:39:01.500 12_39 -LOG- *************************************************************************
Unloading 5 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 4.213700 ms
12-19:39:02.306 12_39 -LOG- Args: D:\Steam\steamapps\common\Empyrion - Galactic Survival\Client/Empyrion.exe -logFile Logs/4243/Client_231212-123851-65.log
Unloading 437 unused Assets to reduce memory usage. Loaded Objects now: 7839.
Total: 2.444100 ms (FindLiveObjects: 0.310100 ms CreateObjectMapping: 0.150200 ms MarkObjects: 1.843400 ms DeleteObjects: 0.140300 ms)

12-19:39:05.301 12_39 -LOG- Local player 76561197970652638/‘Nexus’
Initializing with custom id: 76561197970652638
12-19:39:05.701 12_39 -LOG- SWS.QueryItems: Requesting AllBlueprintsSubscr page 2
12-19:39:05.939 12_39 -LOG- SWS.OnQueryCompleted for AllBlueprintsSubscr page 2
12-19:39:05.940 12_39 -LOG- SWS.QueryItems: Requesting AllBlueprintsSubscr page 3
12-19:39:06.344 12_39 -LOG- SWS.OnQueryCompleted for AllBlueprintsSubscr page 3
12-19:39:06.345 12_39 -LOG- SWS.QueryItems: Requesting AllBlueprintsSubscr page 4
12-19:39:06.761 12_39 -LOG- SWS.OnQueryCompleted for AllBlueprintsSubscr page 4
12-19:39:06.985 12_39 -WRN- EOS Log: EOS SDK Analytics disabled for route [1].
Could not find method ‘SetLabel’ on UIScrollablePopupList
12-19:39:21.503 12_39 -LOG- Mgr.Connect: IsConnected: False (via Connect)
12-19:39:21.504 12_39 -LOG- Connecting to server HWS RE NA 1.10.X |Reforged Eden|99,97% PvE|Mods…
12-19:39:21.899 12_39 -LOG- Task Type=addressID ThreadId=31824 ManagedId=18
12-19:39:21.903 12_39 -LOG- Steam: GetAuthSessionTicket for player 76561197970652638: 16 (len: 240)
12-19:39:22.078 12_39 -LOG- Starting Client game. Local player 76561197970652638/‘Nexus’
12-19:39:24.284 12_39 -LOG- Save game version v1.10.4, Build 4243
Fallback handler could not load library D:/Steam/steamapps/common/Empyrion - Galactic Survival/Client/Empyrion_Data/MonoBleedingEdge/data-0000023CF0EB8F70.dll
Fallback handler could not load library D:/Steam/steamapps/common/Empyrion - Galactic Survival/Client/Empyrion_Data/MonoBleedingEdge/data-0000023BFDE54010.dll
12-19:39:30.400 12_39 -LOG- Voxelizing took 76ms, voxels=18894, shapes=385, mem=88kB
12-19:39:33.247 12_39 -WRN- No template found for DroneLargePlayer01Unit
12-19:39:37.303 12_39 -LOG- Integrated 0 modded icons into atlas. Time=1508ms
12-19:39:41.344 12_39 -LOG- Generating stars=29832 took 253
12-19:39:41.478 12_39 -LOG- Connected to server. Game name: ‘HWS RE NA 110X’
12-19:39:41.488 12_39 -LOG- Init: game=HWS RE NA 110X, mode=addressID, global seed=77181023, playfield=
12-19:39:43.571 12_39 -LOG- Loading 6175 BP headers took 2082ms
12-19:39:43.573 12_39 -LOG- Caching of BAI Behavior trees: 0 ms Memory: 0.000 MB
12-19:39:43.583 12_39 -LOG- Task Type=nextUrl ThreadId=36144 ManagedId=21
12-19:39:43.590 12_39 -LOG- Loading playfield ‘Suparumad’
Total Presets:0
12-19:39:44.555 12_39 -LOG- Playfield ‘Suparumad’ with type ‘planet’ class=3 and playfield seed 670226 loaded (965 ms)
ThreadManager : Start…
12-19:39:50.809 12_39 -LOG- Cleanup playfield (loaded with ‘Suparumad’)
12-19:39:50.810 12_39 -LOG- Unloading playfield ‘Suparumad’
ThreadManager : Stop…
12-19:39:50.837 12_39 -LOG- Unloading playfield done (26ms)
12-19:39:50.933 12_39 -LOG- Cleanup done (123 ms)
Unloading 5 Unused Serialized files (Serialized files now loaded: 6)
12-19:39:51.067 12_39 -LOG- Steam: CancelAuthTicket 16
Unloading 3278 unused Assets to reduce memory usage. Loaded Objects now: 264619.
Total: 119.090300 ms (FindLiveObjects: 8.948800 ms CreateObjectMapping: 8.698500 ms MarkObjects: 99.354500 ms DeleteObjects: 2.088100 ms)

12-19:39:58.002 12_39 -LOG- OnApplicationQuit
Setting up 16 worker threads for Enlighten.
Memory Statistics:
[ALLOC_TEMP_TLS] TLS Allocator
StackAllocators :
[ALLOC_TEMP_MAIN]
Peak usage frame count: [0-1.0 KB]: 1732 frames, [1.0 KB-2.0 KB]: 3 frames, [4.0 KB-8.0 KB]: 1 frames, [8.0 KB-16.0 KB]: 2386 frames, [16.0 KB-32.0 KB]: 1 frames, [32.0 KB-64.0 KB]: 1 frames, [128.0 KB-256.0 KB]: 4 frames, [256.0 KB-0.5 MB]: 10 frames, [0.5 MB-1.0 MB]: 9 frames, [1.0 MB-2.0 MB]: 2 frames, [4.0 MB-8.0 MB]: 3 frames
Initial Block Size 4.0 MB
Current Block Size 7.7 MB
Peak Allocated Bytes 7.7 MB
Overflow Count 59
[ALLOC_TEMP_Job.Worker 18]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 192 B
Overflow Count 0
[ALLOC_TEMP_Loading.PreloadManager]
Initial Block Size 256.0 KB
Current Block Size 0.5 MB
Peak Allocated Bytes 511.6 KB
Overflow Count 64
[ALLOC_TEMP_Background Job.Worker 8]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 10]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 16]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 176 B
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 6]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 4]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 6.6 KB
Overflow Count 0
[ALLOC_TEMP_Job.Worker 27]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 14]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 17]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 112 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 3]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 16 B
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 12]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 1]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_AssetGarbageCollectorHelper] x 31
Initial Block Size 64.0 KB
Current Block Size 64.0 KB
Peak Allocated Bytes 0 B
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 5]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 13]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 11]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 2]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 6.6 KB
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 3]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 0]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 20]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 134.8 KB
Overflow Count 0
[ALLOC_TEMP_Job.Worker 11]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 144 B
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 4]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_BatchDeleteObjects]
Initial Block Size 64.0 KB
Current Block Size 64.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 30]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 6]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 16 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 0]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 112 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 21]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 26]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 176 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 5]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 0.8 KB
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 9]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 25]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 14]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 29]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 192 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 13]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 192 B
Overflow Count 0
[ALLOC_TEMP_EnlightenWorker] x 16
Initial Block Size 64.0 KB
Current Block Size 64.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 15]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Background Job.Worker 2]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 28]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 22]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 176 B
Overflow Count 0
[ALLOC_TEMP_UnityGfxDeviceWorker]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 38.5 KB
Overflow Count 4
[ALLOC_TEMP_Background Job.Worker 7]
Initial Block Size 32.0 KB
Current Block Size 32.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 9]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 160 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 8]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 3.0 KB
Overflow Count 0
[ALLOC_TEMP_Job.Worker 7]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 192 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 23]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 176 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 1]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 7.1 KB
Overflow Count 0
[ALLOC_TEMP_Job.Worker 10]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 192 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 24]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 15]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 384 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 19]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 54 B
Overflow Count 0
[ALLOC_TEMP_Job.Worker 12]
Initial Block Size 256.0 KB
Current Block Size 256.0 KB
Peak Allocated Bytes 192 B
Overflow Count 0
[ALLOC_TEMP_Loading.AsyncRead]
Initial Block Size 64.0 KB
Current Block Size 128.0 KB
Peak Allocated Bytes 128.0 KB
Overflow Count 1
[ALLOC_DEFAULT] Dual Thread Allocator
Peak main deferred allocation count 51388
[ALLOC_BUCKET]
Large Block size 4.0 MB
Used Block count 1
Peak Allocated bytes 4.0 MB
Failed Allocations. Bucket layout:
16B: 132 Subsections = 135168 buckets. Failed count: 683875
32B: 29 Subsections = 14848 buckets. Failed count: 623026
48B: 20 Subsections = 6826 buckets. Failed count: 189547
64B: 22 Subsections = 5632 buckets. Failed count: 208398
80B: 49 Subsections = 10035 buckets. Failed count: 52949
96B: 2 Subsections = 341 buckets. Failed count: 95040
112B: 1 Subsections = 146 buckets. Failed count: 92721
128B: 1 Subsections = 128 buckets. Failed count: 112218
[ALLOC_DEFAULT_MAIN]
Peak usage frame count: [16.0 MB-32.0 MB]: 1 frames, [32.0 MB-64.0 MB]: 2877 frames, [64.0 MB-128.0 MB]: 650 frames, [128.0 MB-256.0 MB]: 623 frames, [256.0 MB-0.50 GB]: 1 frames
Requested Block Size 16.0 MB
Peak Block count 10
Peak Allocated memory 461.9 MB
Peak Large allocation bytes 364.2 MB
[ALLOC_DEFAULT_THREAD]
Peak usage frame count: [16.0 MB-32.0 MB]: 4148 frames, [32.0 MB-64.0 MB]: 4 frames
Requested Block Size 16.0 MB
Peak Block count 3
Peak Allocated memory 63.6 MB
Peak Large allocation bytes 41.7 MB
[ALLOC_TEMP_JOB_1_FRAME]
Initial Block Size 2.0 MB
Used Block Count 1
Overflow Count (too large) 0
Overflow Count (full) 0
[ALLOC_TEMP_JOB_2_FRAMES]
Initial Block Size 2.0 MB
Used Block Count 1
Overflow Count (too large) 0
Overflow Count (full) 0
[ALLOC_TEMP_JOB_4_FRAMES (JobTemp)]
Initial Block Size 2.0 MB
Used Block Count 17
Overflow Count (too large) 1
Overflow Count (full) 0
[ALLOC_TEMP_JOB_ASYNC (Background)]
Initial Block Size 1.0 MB
Used Block Count 8
Overflow Count (too large) 8
Overflow Count (full) 0
[ALLOC_GFX] Dual Thread Allocator
Peak main deferred allocation count 5035
[ALLOC_BUCKET]
Large Block size 4.0 MB
Used Block count 1
Peak Allocated bytes 4.0 MB
Failed Allocations. Bucket layout:
16B: 132 Subsections = 135168 buckets. Failed count: 683875
32B: 29 Subsections = 14848 buckets. Failed count: 623026
48B: 20 Subsections = 6826 buckets. Failed count: 189547
64B: 22 Subsections = 5632 buckets. Failed count: 208398
80B: 49 Subsections = 10035 buckets. Failed count: 52949
96B: 2 Subsections = 341 buckets. Failed count: 95040
112B: 1 Subsections = 146 buckets. Failed count: 92721
128B: 1 Subsections = 128 buckets. Failed count: 112218
[ALLOC_GFX_MAIN]
Peak usage frame count: [64.0 KB-128.0 KB]: 1 frames, [16.0 MB-32.0 MB]: 2876 frames, [32.0 MB-64.0 MB]: 139 frames, [64.0 MB-128.0 MB]: 829 frames, [128.0 MB-256.0 MB]: 1 frames, [256.0 MB-0.50 GB]: 118 frames, [0.50 GB-1.00 GB]: 188 frames
Requested Block Size 16.0 MB
Peak Block count 9
Peak Allocated memory 0.64 GB
Peak Large allocation bytes 0.52 GB
[ALLOC_GFX_THREAD]
Peak usage frame count: [128.0 KB-256.0 KB]: 1 frames, [8.0 MB-16.0 MB]: 4151 frames
Requested Block Size 16.0 MB
Peak Block count 1
Peak Allocated memory 11.3 MB
Peak Large allocation bytes 0 B
[ALLOC_CACHEOBJECTS] Dual Thread Allocator
Peak main deferred allocation count 369100
[ALLOC_BUCKET]
Large Block size 4.0 MB
Used Block count 1
Peak Allocated bytes 4.0 MB
Failed Allocations. Bucket layout:
16B: 132 Subsections = 135168 buckets. Failed count: 683875
32B: 29 Subsections = 14848 buckets. Failed count: 623026
48B: 20 Subsections = 6826 buckets. Failed count: 189547
64B: 22 Subsections = 5632 buckets. Failed count: 208398
80B: 49 Subsections = 10035 buckets. Failed count: 52949
96B: 2 Subsections = 341 buckets. Failed count: 95040
112B: 1 Subsections = 146 buckets. Failed count: 92721
128B: 1 Subsections = 128 buckets. Failed count: 112218
[ALLOC_CACHEOBJECTS_MAIN]
Peak usage frame count: [256.0 MB-0.50 GB]: 3527 frames, [0.50 GB-1.00 GB]: 625 frames
Requested Block Size 4.0 MB
Peak Block count 147
Peak Allocated memory 0.63 GB
Peak Large allocation bytes 138.1 MB
[ALLOC_CACHEOBJECTS_THREAD]
Peak usage frame count: [8.0 MB-16.0 MB]: 1 frames, [32.0 MB-64.0 MB]: 4150 frames, [64.0 MB-128.0 MB]: 1 frames
Requested Block Size 4.0 MB
Peak Block count 21
Peak Allocated memory 70.6 MB
Peak Large allocation bytes 14.8 MB
[ALLOC_TYPETREE] Dual Thread Allocator
Peak main deferred allocation count 0
[ALLOC_BUCKET]
Large Block size 4.0 MB
Used Block count 1
Peak Allocated bytes 4.0 MB
Failed Allocations. Bucket layout:
16B: 132 Subsections = 135168 buckets. Failed count: 683875
32B: 29 Subsections = 14848 buckets. Failed count: 623026
48B: 20 Subsections = 6826 buckets. Failed count: 189547
64B: 22 Subsections = 5632 buckets. Failed count: 208398
80B: 49 Subsections = 10035 buckets. Failed count: 52949
96B: 2 Subsections = 341 buckets. Failed count: 95040
112B: 1 Subsections = 146 buckets. Failed count: 92721
128B: 1 Subsections = 128 buckets. Failed count: 112218
[ALLOC_TYPETREE_MAIN]
Peak usage frame count: [0-1.0 KB]: 1 frames, [32.0 KB-64.0 KB]: 1 frames, [64.0 KB-128.0 KB]: 5 frames, [0.5 MB-1.0 MB]: 3010 frames, [1.0 MB-2.0 MB]: 1135 frames
Requested Block Size 2.0 MB
Peak Block count 1
Peak Allocated memory 1.3 MB
Peak Large allocation bytes 0 B
[ALLOC_TYPETREE_THREAD]
Peak usage frame count: [4.0 KB-8.0 KB]: 1 frames, [256.0 KB-0.5 MB]: 4151 frames
Requested Block Size 2.0 MB
Peak Block count 1
Peak Allocated memory 373.0 KB
Peak Large allocation bytes 0 B

Nexus · December 12, 2023, 7:54pm

Quick update - I just remembered that I was on the planet getting resources (water, hydrogen, oxygen). The server was about to restart and I logged off right after the 1 minute warning. That was the last time I was able to login.

Nexus · December 13, 2023, 12:28am

Can anyone help? Very frustrating to not be able to play. Thanks.

Edit: After digging around for info I found where the server cache is. I’ve renamed it and trying to connect. It is currently downloading. Not sure if this will work or if it is smart…

Nexus · December 13, 2023, 1:37am

Re-downloading the server files did not fix anything.

How long do I need to wait for help?

Nexus · December 13, 2023, 3:13am

Several player in RE-NA had suggestions. I’ve checked - I do not have VPN enabled. Yes, I do have EAC enabled. I restarted my modem/home network - no help.
I tried logging into RE-EU - was able to (and started a new character there, then left). Tried again on RE-NA - still getting the same behavior - planets load and then on structures it either just dumps to game start page or structures load to 4% and then it dumps to game start page.
It seems like the sector I was in might have an issue. Hopefully the log file from earlier will help.

HELP!!! Thx

Nexus · December 13, 2023, 8:25am

Heading to bed. Hopefully this can get fixed…

RexXxuS · December 13, 2023, 9:31am

Hello @Nexus
first things first: I live in Germany. While you are awake, I am asleep. Sometimes a little delay is inevitable.

Second, checking your logs I see something I did not see before:

12-18:04:13.532 19_04 -LOG- Connected player xxx/'Nexus' as client 35
ThreadManager : Start...
12-18:04:13.713 19_04 -LOG- BA attack: checking for attack now, last check was 14 game hours ago
12-18:04:18.991 19_04 -LOG- Task Type=activeNames ThreadId=xxxManagedId=18
12-18:04:20.289 19_04 -LOG- Player loading: id=xxxname='Nexus' pos=(-6302.67, 47.65, -679.42) ctrl=-1
ERROR: Shader FORGE3D/Additive shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
12-18:04:20.324 19_04 -LOG- Got player id: CId=35, EId=xxx, xxx//'Nexus'
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
Invalid pass number (0) for Graphics.Blit (Material "Hidden/BlitCopy" with 0 passes)
WARNING: Shader Unsupported: 'Standard' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
ERROR: Shader Standard shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
WARNING: Shader Unsupported: 'Standard' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
WARNING: Shader Unsupported: 'EmpShader/Example Block Colored - Ravien' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
ERROR: Shader EmpShader/Example Block Colored - Ravien shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
WARNING: Shader Unsupported: 'EmpShader/Example Block Colored - Ravien' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
WARNING: Shader Unsupported: 'EmpShader/Example Block Colored - Reforged' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
ERROR: Shader EmpShader/Example Block Colored - Reforged shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
WARNING: Shader Unsupported: 'EmpShader/Example Block Colored - Reforged' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
12-18:04:24.022 19_04 -LOG- Task Type=lockSet ThreadId=16440 ManagedId=66
ERROR: Shader FORGE3D/Additive shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
WARNING: Shader Unsupported: 'Particles/Standard Unlit' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
ERROR: Shader Particles/Standard Unlit shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
WARNING: Shader Unsupported: 'Particles/Standard Unlit' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
WARNING: Shader Unsupported: 'Particles/Standard Surface' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
ERROR: Shader Particles/Standard Surface shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
WARNING: Shader Unsupported: 'Particles/Standard Surface' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
WARNING: Shader Unsupported: 'EmpShader/Example Block Colored - Transparent' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
ERROR: Shader EmpShader/Example Block Colored - Transparent shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
WARNING: Shader Unsupported: 'EmpShader/Example Block Colored - Transparent' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
WARNING: Shader Unsupported: 'Standard (Specular setup)' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
ERROR: Shader Standard (Specular setup) shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
WARNING: Shader Unsupported: 'Standard (Specular setup)' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
12-18:04:30.865 19_04 -LOG- Disconnected player xxx/'Nexus' - client 35
12-18:04:30.865 19_04 -LOG- [CM] Player xxx/'Nexus' logged off
12-18:04:30.869 19_04 -LOG- [CM] Player CId=35, EId=xxx, xxx//'Nexus' disconnected

These error log spam are coming up every time you try to login.
Thinking and reading it, it looks like some custom material from Ravien Unity asset he made, causing graphic issues and the game denies you.

This is strange, since you seem to be the only one affected by it.

Apart from generic ideas of updating your graphics card driver and assuming you have a good card, I am not sure yet what the solution is. We have to do some try and error sessions.

My first try: I warped you to a different playfield. I hope you were not sitting in a cockpit the last time you logged off… we will see.
Let me know if this worked.

Nexus · December 13, 2023, 6:12pm

Sorry - didn’t realize the time difference.

My graphics is a Nvidia RTX-4090. I was on display driver from the end of October but I did update to the latest (12/12/2023).

I tried to login and was able to! I teleported back to where I was having the issue and was able to get my ship and get back to my base.

Thanks for digging through the log. This was a weird issue, and thank you very much for getting back up and running!

system · December 16, 2023, 6:12pm

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