Need help - constructor glitch

[ArchangelSix]

======= NOTICE FOR HELP =======

What happened?
=> I was crafting 2 asteroid excavators and about half way through the first one, I logged off (they take quite a while to make). Upon logging back in, I check the constructor and hear it finishing, but no excavatros were made and my materials were lost

Player(s) with issue? (steam name)
=> ArchangelSix

Server? (+ EU or + NA or RE EU or RE NA)
=> RE NA

When did it happen? (Use server time: type ingame cb:time)
=> around 0005

On which Playfield?
=> Banedur, Roadibr III sector

Structure Name(s)?
=> on board a “Feroam Star Spire”

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=> Please provide the two asteroid excavator turrets or at least refund the materials cost. Thank you!

[Dr.Dark]

Hey, @ArchangelSix.

Constructors have a fun game bug, where sometimes they’ll craft something but without inputting the items, and it’s unfortunately quite common. Frequent game restarts and crafting while online may reduce the risk.

We don’t have logs about it, so normally to be able to help, we would need a video recording the constructor the moment where it finishes crafting the item, and a view of the output container.
The best I can do is a blind one-time exception and take your word for the loss

@ArchangelSix

Player(s) with issue? (steam name)
=> ArchangelSix

You don’t exist on RE NA. Are you “Archangel”?

[ArchangelSix]

Yes , sorry.

[Dr.Dark]

No worries. I put the two items in your inventory now. There’s a small chance I gave you “fake” items. Please let me know if that’s the case.