Offline protection?

======= NOTICE FOR HELP =======

**What happened:**My base was destroyed while I was offline
Player(s) with issue: Venom
Server: EU
Time (cb:time): 12:15 eu
Playfield: Golden Globe
Structure Name(s): Steampunk Refinery
Structure ID(s):
How can we help you now: My base was destroyed while I was offline, also it seems that it is not even defended, while when I approached a base my SV goes down in one shot while the HV in two.
I just want to know what did not work, offline protection? turrets?

Never mind…
it was the assailant itself who explained me what happened

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