======= NOTICE FOR HELP =======
What happened?
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Greetings,
I’ve asked if there were ways to self-help with this but it doesn’t seem to be any based on the responses I got and they directed me to submit a ticket.
I had my CV full of my materials to start building my first base after wipe.
My faction had purchased the All-Honored support item, so I wasn’t worried about any dangers to my ship. I was flying around to the various faction poi’s looking to see if any were good to setup up the base near.
While visiting a colonist POI, I walked up to a door and pressed F to open, nothing happened, pressed F again, in the blink of an eye, I’ve reached through the door and picked up a crop behind the closed door and been assassinated for my transgression, respawning nearby multiple times to try to run to my ship as I’m shot down immediately each time, my ship explodes, it was the free starter CV not a big loss, but when its full of all of your patron rewards from both EU and NA server and all the fixings to setup your base and contents from your OCD from last season, that part matters. I finally managed to get to the husk of my ship, my pentaxid tank had dropped a loot container of pentaxid, but my cargo boxes were outright disintegrated. I looted that but sitting under a base on a planet with no means of escape, I let the poi kill me again, and chose the starter respawn leave the pentaxid and husk behind.
Shipname/ID
Bad Horse 620284
Before this had happened I had recently done a CSW from EU to NA.
I believe I ocd:get a number of items before setting off to setup the base.
I did dump a lot of heavy unneeded contents after that CSW into ship:
Shipname/ID
Moist 203180
before setting off to establish a base.
Player(s) with issue?
=> Globeadue Entity Id: 106836
Server? (+ EU or + NA or RE EU or RE NA)
=> NA RE
When did it happen? (Use server time: type ingame cb:time)
=> 24-02-18 09:24 based on death log from connect dashboard.
On which Playfield?
=> Olusris Moon 1
Structure ID(s)?
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CV Name/ID
Bad Horse 620284
How can we help you now?
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I don’t know what options are even available in this situation.
Is there a snapshot of the ship from the CSW that can be referenced?
Are there more recent snapshots that can be referenced post CSW?
With the loss of materials from both NA and EU patron rewards and supporter packs, I hazard a guess those can be reset potentially?
If this situation was a mistake on my part, I’d take the hard knock and move on, but since it was glitch/lag/bug that had me pick up a plant instead of open a door, I wanted to see what can be done to recover my ships contents. What’s worse is it affected my whole faction of 20+ players, atleast that I was able to self-help with some $ and bought another Honored Faction rep package. I’m totally ready for bad news nothing can be done to actually restore the contents and if so, hopefully the Patron/Support packages can be reset, faction gun quest etc. At this point, I’ve picked up a new starter cv so I don’t need assistance with the ship itself.
Thanks for any assistance that can be done on this.
Dashboard Logs
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| 24-02-18 09:38 | Lose HWS DNA at death | lost 1 HWS DNA for dying |
|---|---|---|
| 24-02-18 09:29 | Lose HWS DNA at death | lost 1 HWS DNA for dying |
| 24-02-18 09:27 | Lose HWS DNA at death | lost 1 HWS DNA for dying |
| 24-02-18 09:26 | Lose HWS DNA at death | lost 1 HWS DNA for dying |
| 24-02-18 09:26 | Lose HWS DNA at death | lost 1 HWS DNA for dying |
| 24-02-18 09:25 | Lose HWS DNA at death | lost 1 HWS DNA for dying |
| 24-02-18 09:24 | Lose HWS DNA at death | lost 1 HWS DNA for dying |
Afterthoughts
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Feedback: Can a HWS feature be made to stop minor transgressions from causing the entire faction to go kill crazy? Picking a plant does not warrant death and destruction, heck they destroyed millions of resources over a piece of grain. Perhaps catch the transgression and make it reduce faction by a reasonable amount? In the case of picking plants, make it minor faction loss and a tax/fee/debt owed by the player, not their faction?
