Rich Ice Disappears when taken

[Pixx-x]

======= NOTICE FOR HELP =======

What happened?
=> I purchased the 1000 Rich ice pack on connect. I made 12 320k storages and had everything ready because I knew I had to store it and refine it. I could only put 9 ice in a container so I dropped the rest. I switched boxes and the Ice instantly disappeared.

Player(s) with issue? (steam name)
=> Pixx-x

Server? (EU or NA or RE EU or RE NA)
=> RE NA

When did it happen? (Use server time: type ingame cb:time)
=>28 april 1100

On which Playfield?
=> OTVA VII

Structure Name(s)?
=> Helix Orbital reforged

Structure ID(s) (Open ingame console and type di)?
=> 1223574

How can we help you now?
=> I’ve got to go to bed It’s late but I would hope I could get the Ice back some how. I would just buy another one but I’m afraid it will do the same thing.

[RexXxuS]

Hey,
sorry but this is done by design by the creator:

Please forward this feedback to ravien, if you think it’s not good.

[Pixx-x]

I bought these from the HWS Trader. Why sell 1000 of them in the shop? You can’t possibly put that much in any box or inventory. You’re forced to drop them.

[NuclearDeaths]

This is my fault i did not realize that they were that heavy and had a instant rate when i submitted it as a trader package.

[Pixx-x]

So I’m just out of luck? You should probably take that off the trader.

[RexXxuS]

It is an automated system, which lets the seller change the package every 7 days.
You dropped or lost 991 Rich Ice, is that correct?

[Pixx-x]

Yea Rich Ice

[RexXxuS]

ok done