Ship vanished while sitting next to it

[xTru]

======= NOTICE FOR HELP =======

What happened:
=> We haven`t log in while and last night my ship vanished when my friend he logged in. We are in the same Organization. Also last month, 2 of our bases have vanished in the same way, with all the materials we had.

Player(s) with issue:
=> ingame name xTru / steam name xTru

Server:
=> EU

Time (cb:time):
=> around 20:45 20/03/2021

Playfield:
=> Mordo

Structure Name(s):
=> Rata Ucigasa

Structure ID(s):
=> 9994626

How can we help you now:
=> I would like to get the ship back please.

[Jascha]

Hey,

I restored the CV as exception. Keep in mind that all structures get deleted if they are not touched for 15 days. You did not touch that CV for 21 days.

@RexXxuS

2.2 15-Day Deletion Timer for Not ‘Touched’ Structures.

After 15-days, a structure not ‘touched’(interacted with) will be deleted by the server. You or others must minimally ‘touch’ a structure every 15-days to avoid deletion.

• touch means literally standing on top of the structure or walking on the blocks. HWS Structure Commander (via HWS Connect) displays the number of days since a structure was last touched. Using the Control Menu ( P ) is NOT considered touching.