T.E.A.M. Promotion points reset to 0!

[FalconV4]

======= NOTICE FOR HELP =======

After spending 3 days doing contracts (all of them at the same time each time) suddenly yesterday when i tried to rank up when i knew i had 25 promotion points for each category. I couldn’t promote because my promotion points reset to 0 somehow (all 3 except mining that i am Rank 2)… Also when i tried to check my contracts that i knew i had 100+ , i wasn’t registered !!!

Player(s) with issue? (Falcon)

Server? (EU)

Time that happened was about 19:30 pm ( at least the time i noticed it / checked my team status.*

Thanks for your time in advance.

[RexXxuS]

I tried to fix it now but I only have your word “25”.
Screenshots before the incident would help.

[FalconV4]

Sorry Rex i dont have screenshots before that. How should i knew that this will happen? Plus i am 3rd most active player on EU . There is no way you can check my promotion points or contracts before that?

[RexXxuS]

As I wrote in discord #announcement channel:

We only have the sunday backup, 23th August on EU and nothing else

[FalconV4]

oh well thats something from nothing. If i remember well i did most contracts on 21-22th, so on 23th i should have around 15-20… I am ok with that backup but please make sure it doesn’t happen again…

Thanks for your time!

[FalconV4]

1 question: How can i avoid this from happening again?

[RexXxuS]

1. never press ESC during a dialog
2. press B before accessing such dialogs. If you see a huge ping, avoid to talk with a dialog guy
3. wait for the next patch. After that it should be fixed and you can chill

[FalconV4]

oh so the ESC is a thing , good to know.
You gave me 24 prom points in mining. mining was ok only the other 3 reset to 0 and also i am not registered and i can’t access the certificate bank…

[FalconV4]

So i registered again, and now i can see my certificate balance which is ok, but Argiculture is rank 0 somehow…

Thanks for your time!