What happened?
=> when I use the teleport several times the game stops at the structure loading forever
if I close the game and re-login to server, it through me near the teleportation base, but the issue is
really annoying. it started to happen after the hotfix 1.7.6 patch Player(s) with issue? (steam name)
=> DarkKnight
Server? (EU or NA or RE)
=> RE
When did it happen? (Use server time: type ingame cb:time)
=> one example it happened at 23:35~23:38 Server time
It doesn’t matter where you play. It’s only important if players can reproduce their issue.
If yes, I or the QA Team have to do what you don’t want to do: trying to reproduce it in Vanilla SP.
That is the way.
Regarding your issue: it’s happened to playes also before 1.7.6 and all I checked is, that there is still a Stargate bug in MP. Maybe this has influence on teleportation overall.
A hotfix patch is coming next week.
Nevertheless it would help if you can describe more about that part.
Is it only base to base teleports? Or also to CVs?
Is it only to your player structures or also to NPC bases like trading stations?
Is it inter-planetary, within planets, within planet <> sector or also solar system teleports?
What I have tried so far is between my bases (faction or private), they all produced this problem (sometimes in low user number period less than other periods).
I have not tried between CV to base or between NPC bases, but I will do heavy testing as part of my trading and will give you the results to help you understand when the issue is really happening.
I tried the teleportation from base to base inter-planetary and in the same planet/sector, it is producing the same problem.
When teleport and the issue happen, you will stay a while in the teleporting page, if you wait it out, it will move to loading structures 100% but don’t log into the game, you have to shut the game out, then when you login back to server, it throw you in some NPC base which usually has no any teleport device (which will require me to take a bike for a long distance to reach my destination if am on a planet )
if you close the game while you are still in the teleporting page and then re-login, it will throw you above or below the target teleporter base, so if you have enemies around, you will not be in a good situation lol
That’s what I have seen so far, I will do today testing from CV to base and from NPC to NPC, I will tell you if it happens in that case
Thanks for the support Rex, I would not have mentioned it unless it was really annoying, I know these issues requires heavy testing from your side to identify the root cause.
Thank you a lot for the detailed info.
It’s good to have the scope reduced to only your player structures.
That means we have to go deeper.
What planet size? Class 2, 3, 4 or 5?
Are many structures around your destination base?
What Size Class has your destination base?
Did you try to have a super tiny teleport base A and B connected to each other and teleported between them? We can maybe see that it’s only happening between larger bases, because DSL can’t render them in time, so you become stuck.
How long did you really wait while being stuck on 100% loading screen? 5 minutes? 10 minutes? 30 minutes?
Are your logs saying anything about it? Please send me one client log of such incident, so I can check quickly. ( c:\Program Files (x86)\Steam\steamapps\common\Empyrion - Galactic Survival\Logs\3717 )
How often does it statistically happen overall? E.g. from 10 teleports, are you stuck 9 out of 10 times?
No problem. I know how it feels. I remember this topic more and more, it is very old but because it’s so hard to reproduce the developer never bothered to investigate.
I tested also NPC to Base Faction, it is happening there also, the destination Base is also class 1 and it is near Polaris Orbital NPC base, however, when I teleport from the Faction base to the NPC base the issue never happened, the ratio is the same as I told you before (each 10 times I get two times issue)
Ok, thanks for those advanced tests.
20% chance is not that much but enough to investigate.
I try to setup a test instance and see how it goes.
A final question could help: what is was your ping during those failed teleports? You checked/remember?
Ultimately I think it’s a latency issue but need to find out the sweet spot.
Finally, i tested teleport from CV to the same small bases, same sector and different sectors, the issue didn’t happen.
Summary:
1- From Faction/Private Base to Faction/Private base, the issue happen, 20% ratio
2- From NPC Base to Faction Base/Private base, the issue happen, 20% ratio, but it doesn’t happen on the opposite way (Faction/Private Base to NPC Base)
3- From NPC Base to NPC Base, the issue doesn’t happen
4- From CV to NPC Base and the opposite way, the issue doesn’t happen
5- From CV to Faction/Private Base and the opposite way, the issue doesn’t happen
Today the issue started to happen also when you teleport from CV to a faction/private Base, the opposite way it is not, the ratio this morning is around 30%
Hello Rex, please any update on this issue? it started recently to appear also when teleporting between NPC stations, which is strange as before when I did all these tests it was not happening.
Hello @DarkKnight
ah sry, I posted some info in Discord about it.
I did 20 teleports and 3 times it took longer than the usual 5-10 seconds.
But after ~3-5 minutes it always came through eventually and it worked.
My next test would mean I increase my ping artificially and see how that goes.
It’s frustrating if the bug is not 100% reproducible
Pantera and I already invested in total 10 hours in it without success yet.
I’ll keep you updated here when we figure it out.
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