What happened?
=> I first took 500 gold from the OAM and put it into my cargo bay. Then I tried to get another 1500 gold without closing the window of the first get request first in the game.
The 1500 gold was removed from the OAM but no new window was opened and the old empty window was still opened.
Player(s) with issue? (steam name)
=> IPTO
Server? (EU or NA or RE EU or RE NA)
=> RE EU
**When did it happen? (Use server time: type ingame cb:time)**Some minutes before 2022.09.07 22:10
=>
On which Playfield?
=> ECC Planet
How can we help you now?
=> It would be great if the gold ore could be restored.
Maybe also some check could be added to not allow the get command while the retrieve window is still open or to add the items to the already opened window to prevent such problems in the future. Or a warning that all windows in the game should be closed before retrieving any items on the hws website similar to the warning in the game that all items should be taken out.
Assuming you lost 1500, I restored it to your OCD now as an exception. Please be more careful when using such commands, since they will just overwrite each others.
I don’t know if it’s possible to make some kind of check if a window is open, @Jascha?
Thank you for the fast solution. I only lost the 1500 so everything is good now. I wasn’t aware that the get command could be dangerous in such a way.
That’s why I also suggested the warning because I don’t think I saw anything like that in the guide section or the website.
I tried to be careful by fist retrieving 500 because I never used it before so It hit me by suprise that the second retrieve failed in that way.
i don’t know what you guys changed lately, but in “old times” (6+ months), when doing something like this, window from 2nd request would always overwrite the first one and deliver the stuff…
now the first window stay (so you don’t lost the first delivery), but the 2nd delivery is lost in void…don’t know if this is really better as is was before, you lose one delivery either way
I have no clue if something changed. But either way, it’s still dangerous to send two requests up against each others, as either way, it’ll lead to similar cases to this.
Actually that should work already. At least the devs implemented it beginning of the year. So when the window is open you can get Items again over HWS connect?
Would have to check that