Unable to connect to server

HWS Get Support Support
1

======= NOTICE FOR HELP =======

What happened?
=> Unable to connect to server when launching the game. Have tried to restart game multiple times and wait to see if server would show up on server list or in my history still cant login to sever. I also restarted my router just in case that may be the issue. When adding a filter to the server list the HWS EU server shows up but not the NA. Any tips on other things I could check to fix the problem?

Player(s) with issue? (steam name)
=> viscidsplash913

Server? (EU or NA)
=> EU

When did it happen? (Use server time: type ingame cb:time)
=>

On which Playfield?
=>

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=>

2

I had the same problem yesterday. In steam, you can “check the validity of files” that’s what I did and it worked for me. I’ll try to find a link to put In here so you know how to do it.

Edit: found one. Hope this helps!
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

3

I am able to login now. im guess between the reboot and verifying files the issue was resolved. Thank you for the help.

1 Like
4

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