======= NOTICE FOR HELP =======
What happened?
=> Clan mate had issues with camera mechanic, while getting attacked by Swarmer in drone space. Is not stuck on arid planet with limited functions.
Player(s) with issue? (steam name)
=> Clan Mate, Ralphakhan of WAR
Server? (+ EU or + NA or RE EU or RE NA)
=> RE NA
When did it happen? (Use server time: type ingame cb:time)
=> Will need to confer with other player, some time during Sunday 8/24/2025
On which Playfield?
=> Again will have to confer with clan mate
Structure Name(s) ?
=> WAR Painmaker
Structure ID(s) (Open ingame console and type di) ?
=>
How can we help you now?
=> Restoration to functional template
gareth
August 25, 2025, 6:32pm
2
hey what issue would this be ? if it’s not a server issue not much admins can do..
this is more confusing, is the player stuck on the planet or not? with or without the ship ?
if its not server related issue then not much admin’s can do, in these circumstances reach out to the community to help you
also do as Dr.dark suggested, read up on hws insurance..
for the player in question if no help die and select fresh start, you can also change the starter planet.. but i forget the command
2 Likes
Bob
August 25, 2025, 6:34pm
3
damage from enemy NPCs is just part of “survival”
have u tried normal repairs? station services is the fastest way to get going again.
2 Likes
Hey, @Le_Wakka .
You should read up on EGS Insurance here. It’s likely what you’re looking for
What is EGS Insurance?
EGS Insurance is a powerful feature that allows players to recover destroyed, damaged, or lost structures by paying a fee in credits and HWS DNA. Think of it as your ultimate backup plan when things go wrong — whether due to combat, accidents, or glitches.
How It Works
Insure your structures: Click the Save Template button in your structures’ Control Panel (mandatory to be able to use EGS Insurance)
Structure destroyed or lost? Use the EGS Insurance claim c…
1 Like
system
Closed
August 27, 2025, 6:40pm
6
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