The pda should be updated to credit the new names that are sacrificing free time, and in game time to help others have an enjoyable experience on HWS.
Everyone involved have done an amazing job!
Especially when you consider the odds, 6 against 200+ at any given time between two servers. Hats off to the staff!
A suggestion to maybe help ease the load:
Can the server flag key words (admin, backpack, stuck…) And give a personal response to check pda and inform how to report an issue properly.