I need help please, Missing Bank interest for a Patreon

HWS Get Support Support
1

======= NOTICE FOR HELP =======

What happened?
=> I am a patreon, and have been for a long time (even while I have not been active), but I have not been getting my 4 million interest each day since May 19 2021

Player(s) with issue? (steam name)
=> Lord_Andragon

Server? (EU or NA or RE)
=> NA

When did it happen? (Use server time: type ingame cb:time)
=> It has been happening since May 19 2021

On which Playfield?
=> NA

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=> Please put the missing 244,000,000 credits into my Elemental Bank

2

Hey, you only get interest while you are active, meaning you need to log in at least once a week for a few minutes so the server recognizes you.

3

My Patreon membership is active, and has been for the whole time. I am requesting that my EB interest be returned. And I have also been active on RE the whole time since it was started.

4

Even if your patreon is on, you still need to be active ingame to recieve free daily loot :slight_smile:
You have to login at least once a week, per server, to recieve the automatic daily interest.

If you’re active on RE (logged in a few minutes at least once a week), then you probably also got automatic interest on RE?

To get it on NA, you need to be active on NA.

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If you didn’t get interest on NA, make sure you have activated it.

1 Like
5

I am sorry, but no where does it say I need to be active “on NA” to get interest “on NA”. It says “if you are active”. I am and have been “active” on HWS.

6

Further research shows that automatic interest on NA, EU and RE all stopped on May 19, 2021. But my Patreon never stopped, and my activity on RE never lapsed.

7

What Dark said.
Also: did you make sure to relink your patreon account every month in HWS connect?

8

RexXxus, I have never had to re-link my Patreon account before and never had an issue before, but yes, I will make sure I do that in the future.

I only put in a ticket when the impact is exceptionally high, as you can see from my historical tickets. I do not believe this issue has been resolved for me.

Can you please return the missing 244,000,000 credits on NA?

9

You’ve already been told, to get interest you need to login at least once a week, before you’re considered active. :slightly_smiling_face:

Then why not make a ticket sooner asking? Then you wouldn’t have missed as many credits? It has been 62 days since May 19th. That’s a very long time you haven’t noticed you weren’t getting interest. I’m sorry to say, but nothing went wrong on the server side, and you’re probably not gonna be refunded here :confused:

But @RexXxuS it would maybe make sense if we make a guide topic about becoming a patron, just so it’s extra clear.

10

Again, a refund isn’t possible sadly, you should have made a ticket a lot sooner.
But we have made a new topic in the guide, which I urge you to read :slightly_smiling_face: Hopefully that should help prevent misunderstandings like this in the future.

11

Understood, Since “I” took too long, I do not deserve your help and therefore no refund. Got it.

Note: the actual help, if given a week, or a month, or even 61 days ago, would have required 2 less keystrokes.

4,000,000 instead of 244,000,000

12

I will solve it in a PM with you.