I need help please Ship

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1

======= NOTICE FOR HELP =======

What happened?
=> Drone Guardian ship spawned inside my ship, My ship then exploded. Was literally sitting still and ship blow up. Not taking damage.

Player(s) with issue? (steam name)
=> Dr Diddles

Server? (EU or NA)
=> NA

When did it happen? (Use server time: type ingame cb:time) 9/11/2026 0445 when it happened.
=>

On which Playfield?
=>

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=> ID 6115680/ 10th legion Advocate

How can we help you now?
=> Anyway to get back to ship back, a lot of work went into it.

2

Hey, @DrDiddles.

Your ticket is a little confusing to me. You say what I read as two different things:

The first quote sounds like you were destroyed by a drone or patrol ship, while the second quote says “not taking damage”? So you weren’t attacked?

Can you please describe in more details what exactly happened here?

3

Sure thing. We were attacking a Drone Base in space, and my ship was positioned roughly 3 km away from the base, essentially just observing and providing support. At the time, there were no Guardian ships anywhere near me, I wasn’t taking any incoming fire, and my shields were sitting around 80% and actively recharging. I also had no generator overload warning or any other indication that my ship was about to fail.

The strange part is that my ship suddenly stopped moving, almost as if it had become stuck on something. Shortly afterward, the entire ship blew up.

My friend then flew over to investigate and found a Guardian Ship literally stuck inside my ship. We destroyed the Guardian Ship afterward and are now just trying to figure out exactly what happened.

I completely understand that if we had pushed the Guardian Ship too hard, allowed our shields to drop, or simply got caught in a bad situation, we could have been destroyed. But that’s not what happened here. I wasn’t engaging the Guardian Ship, I wasn’t under fire, my shields were healthy and recharging, and there were no warnings indicating an imminent failure.

We’ve attacked Advanced POIs before and know how the encounters normally work. When our shields get down to around 40%, we back off, let them recharge, and then make another pass. That’s why this particular incident stands out as being very unusual. The fact that my ship became stuck and was then found with a Guardian Ship physically inside it makes me think something else was going on.

I’m not trying to claim we should be invulnerable or that we couldn’t have made a mistake. I’m just trying to understand what actually happened, because based on what we could see at the time, there was no obvious reason for my ship to suddenly explode.

We’ve really been enjoying your server and recently became Patrons because we’ve been having such a great time playing here. If there’s any chance you could throw us a Bone and help us recover the ship, we’d really appreciate it. If not, I completely understand—we’re mainly just hoping to figure out what happened so we know how to avoid it in the future. Thank for you’re time Dr. Dark.

4

Thanks for clarifying. To me it sounds like you were destroyed by an invisible patrol ship. It’s a bug that can happen sometimes. A game restart will make the ship become visible again when that happens.

So far, I’ve never heard of a patrol ship spawning inside someone, so that sounds like a less likely option.

Unfortunately, damaged ships are in general by far the most difficult tickets for us to help with, since our logs are limited and there are many hours between backups. After being destroyed, if you haven’t made any modifications to the ship (taking items from containers, taking blocks, placing blocks, putting items in containers, moving the ship, etc.), don’t do it. Leave it alone.
If you already have done it, it’s very important that you let me know :slight_smile:
Tomorrow I’ll take a look and see what I can do.

5

Thank you for the wisdom! We actually managed to move the ship to our base at Marcho Delta/Fchoao/10th Legion Droid Base. We fought off several more Drone Patrols to get to it, had to added 16 small thrusters to help get it safely back to base.

It’s currently in the repair bay, being repaired back to the original template. We also spent several hours last night gathering all the materials needed to rebuild it.

6

We stopped the repair to template, waiting for you’re response. Thank you

7

If you have the ship and can repair it to it’s template, then what do you need help with? ^^ It sounds like you’re good to me?

8

I was still hoping for some help is that, because of what appears to have been the game glitch, we’ve had to spend several hours gathering the materials and repairing the ship back to its original template.

We’re not looking to have the ship simply handed back to us since we do have it now. We were just hoping that, given the circumstances and the apparent invisible-patrol/glitch issue, you might be willing to throw us a Bone with some credits to help offset the substantial material and time cost of recovering and rebuilding it.

We really enjoy the server and obviously understand that glitches happen and that there are limits to what can be recovered through the logs. We’d just really appreciate any amount of credits you feel would be fair under the circumstances.

Either way, thank you for looking into it and for your time. We really appreciate it.

9

Sadly given the new info I don’t think there’s really much we can do to help you. As mentioned earlier, damaged ships are very complex in general for us to help with.

More or less the only option that was in this case was a full ship restoration from a backup, but that doesn’t make much sense given the circumstances, and it adds a bunch of extra complexity. You would lose any changes you already made, you would potentially lose a bunch of progress around the destruction time (and maybe several hours earlier), and there’s a big chance I’d be duplicating items.

Giving you credits or resources is not really possible either, since I have no clue what you lost. The logs and backups for damaged ships are just too limited.

Overall, getting help with damaged ship has three different factors that affect whether we can help or not.

  1. Do you have a full video showing the bug happening?
  2. Whether you didn’t modify your structure, take/put stuff in containers, take/place blocks, move the ship, and so on.
  3. Luck. There are many hours between backups, so the timing of when you get damaged also matters.

So while I completely understand that it’s super frustrating to take a bunch of damage from a bug that wasn’t your fault, we can’t help you in this specific case :confused:

If a bug like this happens in the future (specifically with your ship being damaged or destroyed), my recommendation would be to:

  1. Always record your Empyrion gameplay. It’s super useful in tickets.
  2. Relog immediately and see if that lets you save the ship.
  3. If you can’t save your ship, try to use cb:destroy:ID to delete it, and then create a ticket. That simplifies the logs greatly.
  4. Cross your fingers that you were lucky with backup timing.

Worst-case scenario, even if we can’t help, we can restore the version of the ship you had before you used cb:destroy, so you’ll never be worse off by following this advise compared to not following it.

10

you pretty much got a worst case scenario on your hands right now. the community can help though. I have quite a bit of extra funds I can shoot your way. just need an eb:info account number for deposit.

also visit the forge gate on NA via the supergates in ECC sector. the lost and found department has some free goodies. take/leave whatever u want, the entire base is open to the public.

11

Thank you for explaining everything Dr.Dark and being willing to help. I really appreciate the generosity and the support from the community—it genuinely means a lot.

I’ll definitely check out the Forge Gate and see what’s available Bob. Thanks Again. Act# 13601