Good day HWS Community,
I have added a Ticket system for Discord (for those that have issues to register at our HWS Forum e.g.).
Note 1: We still prefer the forum for better readability.
Note 2: Without filling out the questions within the ticket, we might close your ticket*.
Note 3: Only You, Jascha, me and the HWS Police are able to read and process your tickets.
Note 4: Most of the time you can try asking in #get-help before you make a ticket, as the community will often be able to help you, and sometimes even faster than admins/police.
Note 5: Our goal is it to help everyone as good as we can to make your life on our server an amazing experience. However with over 9 800 solved tickets in the Forum and now tracking tickets in Discord as well, we decided to give HWS Patrons (https://patreon.com/hws) priority support.
Again, we still help everyone but HWS Patrons became the backbone of HWS and we think it’s only fair if we show our gratitude that way.
What does Priority Support means?
- faster resolve times
- faster triage
- *follow up if you have any questions or if we have questions (e.g. you did not fill out the help template)
So in Discord #get-help or #brauche-hilfe channels you
Type ?hws to get support in the HWS Forum.
Type ~ticket open “title of ticket” to get support here in Discord.
Otherwise ask the community there for help to resolve common issues.